Shift Manager

Role & responsibilities

A Shift Manager is a professional who oversees operations when the Assistant Manager isn't present. They work hard to ensure customers receive good service and stay on task. A Shift Manager may also dictate employees' hours.

Responsibilities

• Opening or closing the restaurant.
• Greeting and assisting customers.
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Manage dining reservations.
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift.
• Ensure client satisfaction and gracefully handle any complaints.
• Open or close the restaurant (when responsible for the first or last shift).
• Inform the next Shift Manager about pending tasks.
• Report maintenance and training needs.
• Ensuring compliance with safety regulations
• Actively seek to resolve any concerns while adhering to the company policy and standards of behaviour.
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers.
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work.
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals.

Preferred candidate profile

• Proven experience as a Shift Manager or relevant role in a restaurant.
• Good knowledge of restaurant operations (like managing reservations and payments)
• Availability to work different shifts, including weekends.
• Basic knowledge of bookkeeping procedures.
• A customer service approach with the ability to manage complaints with professionalism
• Excellent organizational skills
• Team management abilities
• BSc in Restaurant Management, Business Administration or similar field.
• Certification from a culinary school is added advantage.