Role & responsibilities A Shift Manager is a professional who oversees operations when the Assistant Manager isn't present. They work hard to ensure customers receive good service and stay on task. A Shift Manager may also dictate employees' hours. Responsibilities Opening or closing the restaurant. Greeting and assisting customers. Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces. Manage dining reservations. Arrange to have shifts covered (e.g. when employees take time off) Help staff resolve on-the-job challenges Track daily costs and revenues Balance the cash register at the end of the shift. Ensure client satisfaction and gracefully handle any complaints. Open or close the restaurant (when responsible for the first or last shift). Inform the next Shift Manager about pending tasks. Report maintenance and training needs. Ensuring compliance with safety regulations Actively seek to resolve any concerns while adhering to the company policy and standards of behaviour. Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers. Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work. Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals. Preferred candidate profile Proven experience as a Shift Manager or relevant role in a restaurant. Good knowledge of restaurant operations (like managing reservations and payments) Availability to work different shifts, including weekends. Basic knowledge of bookkeeping procedures. A customer service approach with the ability to manage complaints with professionalism Excellent organizational skills Team management abilities BSc in Restaurant Management, Business Administration or similar field. Certification from a culinary school is added advantage.

Role & responsibilities Managing Day- to- Day Operations Manage staff, prepare work schedules and assigning duties. Maintains service and sanitation standards in restaurant, bar areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Advocates sound financial/ business decision making; demonstrates honesty/ integrity; leads by example. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow- up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Empowers employees to provide excellent customer service. Handles guest problems and complaints. Ensures corrective action is taken to continuously improve service results. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on- going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Assists servers and hosts on the floor during meal periods and high demand times. Utilizes interpersonal and communication skills to lead, influence, and encourage others; Encourages and builds mutual trust, respect, and cooperation among team members. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Ensures and maintains the productivity level of employees. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters Achieve Sales and Cost targets Execute Local Sales initiatives To help finalize the budget, sales targets, their monitoring and achievements. To oversee activities related to sales and restaurant operations To help the manager to plan activities for sales promotions. To co-ordinate with other department heads Meeting high end customer and corporate for sales promotion Preparing monthly MIS, P&L a/c of the store To ensure sales & profitability is maintained through regular monitoring Conducting regular meetings with the team to discuss sales strategies &Restaurant issues. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Preferred candidate profile 3- year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 10-15years experience in the food and beverage, culinary, or related professional area.

Role & responsibilities Strong communication and ability to work well in a team. Manage employees, including hiring and training. Train and instruct employees to ensure smooth transition in company. Administer training program and prepare schedule and handle inventory effectively. Agreeing and managing budgets & Sales Targets. Achieve restaurant sales and financial objectives. Coordinate with team to meet sales target & financial objectives. Keep detailed records of costs and revenues Lead a team of Shift Managers & Prepare shift schedules. Process payroll for all staff Address performance issues quickly and respectfully by coaching, counseling, and managing conflicts Deliver exceptional and memorable customer experiences. Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback. ensuring compliance with licensing, hygiene and health and safety legislation/guidelines Develop special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards. Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales. Maintain and ensure compliance to established food quality and standards. Proficient with Microsoft Office and Excel Possess extensive food and beverage knowledge Preferred candidate profile We are looking for a strong leader to help run our successful restaurant and provide the exceptional customer service were known for. You will oversee our team of motivated employees and ensure day-to-day operations run smoothly, creating a welcoming environment for all customers.