Shift Manager

Skills:

shift, Team Leadership, Customer Service, Staff Scheduling, Operational Excellence, Process Improvement,

Company Overview

Jio, India's leading telecom operator with over 400 million customers, drives innovation in both B2C and B2B segments. Delivering comprehensive 5G, AI/ML, and cloud-native solutions for networking and digital services, Jio is headquartered in Navi Mumbai and is part of the Media & Telecommunications industry. Learn more at jio.com/platforms.

Job Overview

The Shift Manager at Jio will play a pivotal mid-level operational role, working full-time from either Jamnagar or Mumbai. Candidates should bring 4 to 6 years of relevant experience in managing teams, overseeing shift operations, and driving operational excellence within a dynamic and innovative telecommunications environment.

Qualifications And Skills

• Proven experience in shift management, ensuring smooth operations and team accountability during assigned periods (Mandatory skill).
• Strong staff scheduling abilities, effectively allocating manpower to match operational demands and team strengths (Mandatory skill).
• Demonstrable commitment to operational excellence, continuously implementing best practices and pursuing process optimization (Mandatory skill).
• Exceptional team leadership, inspiring and guiding team members to consistently achieve targets and service standards.
• Outstanding customer service orientation, addressing both internal and external user needs promptly and professionally.
• Ability to identify and implement process improvement initiatives that enhance efficiency, productivity, and quality of operations.
• Adept at managing high-pressure situations, resolving conflicts, and maintaining a positive, results-based work environment.
• Experienced in monitoring key performance indicators, analyzing reports, and driving corrective actions as needed.
• Strong communication and interpersonal skills, able to clearly convey instructions and feedback across different teams and shifts.
  

Roles And Responsibilities

• Lead and supervise day-to-day shift operations to ensure business continuity and adherence to company standards.
• Develop, manage, and adjust staff schedules to ensure optimal coverage and workload distribution at all times.
• Promote a culture of operational excellence, ensuring compliance with established processes, quality standards, and safety protocols.
• Motivate and mentor team members, fostering professional development and maintaining high morale within the shift.
• Resolve operational issues, customer escalations, and conflicts swiftly to maintain service levels and client satisfaction.
• Identify process improvement opportunities and implement solutions that enhance efficiency and effectiveness.
• Monitor shift performance metrics, analyze reporting data, and take timely corrective action as required.
• Communicate with cross-functional teams to relay information from upper management and provide feedback accordingly.