Shift Manager (full-time)

(For Our RAK Taliparamba Outlet)

As a Shift Manager, you’ll be the frontline leader ensuring smooth daily operations, team motivation, and exceptional customer experiences. You’ll manage shift schedules, uphold brand standards, and drive performance while fostering a positive, respectful work environment.

Key Responsibilities

• Shift Leadership & Team Management

• Lead and supervise staff during assigned shifts, ensuring optimal staffing and task delegation.

• Conduct pre-shift briefings and post-shift reviews to align team goals and address challenges.

• Support onboarding and training of new team members.

• Operational Excellence

• Monitor food prep, service speed, and hygiene standards to ensure compliance with SOPs.

• Manage inventory levels, stock rotation, and daily reconciliations.

• Troubleshoot equipment issues and escalate maintenance needs.

• Customer Experience

• Ensure prompt, friendly, and accurate service aligned with brand values.

• Handle customer feedback and resolve complaints with professionalism and empathy.

• Compliance & Safety

• Enforce safety, sanitation, and labor law compliance.

• Maintain documentation for audits and internal reviews.

• Reporting & Communication

• Submit shift reports, sales summaries, and incident logs.

• Communicate effectively with Store Manager and cross-functional teams.

Skills & Qualifications

• Minimum 1-2 years’ experience in QSR or hospitality.

• Strong leadership, communication, and conflict-resolution skills.

• Familiarity with POS systems, inventory tools, and basic Excel.

• Ability to multitask in a fast-paced, high-pressure environment.

What We Offer

• Competitive salary with performance incentives

• Structured training and career growth pathways

• Staff meals and other benefits

• A dynamic, people-first culture that values initiative and teamwork

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,500.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid sick time
• Paid time off

Work Location: In person