Shift Incharge - Warehouse

Job Title

Location

Reporting To

Employment Type

Role Purpose

Key Responsibilities

• Shift Operations Management
• Oversee end-to-end shift activities including unloading, put-away, picking, packing, and dispatch.
• Ensure 100% adherence to FIFO/FEFO principles and batch/expiry management.
• Validate all system transactions in WMS/SAP for accuracy and timeliness.
• Prepare shift performance reports (productivity, TAT, damages, etc.).
• Manpower Supervision
• Manage a team of warehouse associates, forklift operators, and loaders.
• Conduct daily shift briefings and debriefings with staff and contractors.
• Allocate work based on load plans, vehicle arrivals, and priorities.
• Ensure discipline, safety gear usage, and compliance by all shift personnel.
• Inventory and Documentation
• Conduct system vs physical verification for critical SKUs during the shift.
• Ensure proper documentation for all inbound/outbound transactions (GRN, LR, gate pass, etc.).
• Highlight variances or abnormalities to the Warehouse Manager for resolution.
• Safety, Compliance, and Housekeeping
• Enforce adherence to EHS and fire safety protocols during shift.
• Escalate incidents, accidents, or near misses with proper documentation.
• Stakeholder Coordination
• Liaise with transporters, CFA staff, and Client Logistics for dispatch planning.
• Coordinate with maintenance for MHE breakdowns or system issues during shift.
• Work closely with security and quality teams for vehicle checks and product integrity.
  

Key Performance Indicators (KPIs)

• Shift productivity (lines/hour or cases/manpower)
• Dispatch accuracy and TAT adherence
• Damage, short/excess variance
• Safety incident-free shifts
• WMS/SAP transaction accuracy
  

Desired Candidate Profile

Education

• Graduate (Any stream);
• SAP/WMS knowledge desirable
  

Experience

• 2 to 5 years in warehouse/logistics operations, preferably FMCG or 3PL-managed sites
• Exposure to shift management and automated systems
  

Skills

• Strong people and process management
• Basic Excel and report preparation
• Familiarity with safety and compliance requirements
• Ability to work under pressure and in rotational shifts
  

Shift Timing