SFX370-Manager- Middle Mile-Control Tower- Bangalore

Position:

Location: Bangalore

Role Overview

Key Responsibilities

• Lead and monitor day-to-day Middle Mile operations across routes, hubs, and transport partners to ensure on-time departures, arrivals, and service-level compliance.
• Establish and manage a centralized control tower framework for real-time visibility and proactive exception management.
• Drive network performance improvements through continuous analysis of throughput, delay trends, and utilization metrics.
• Collaborate with Regional Operations and Network Design teams to implement network optimization and efficiency initiatives.
• Identify process bottlenecks, conduct root cause analyses, and implement corrective and preventive measures.
• Transition manual tracking and reporting processes to automated, technology-driven dashboards and alert systems.
• Generate and publish regular performance reviews, highlighting SLA adherence, breach analysis, and network productivity.
• Partner with Product and Technology teams to enhance visibility tools, improve automation, and strengthen data quality.
• Standardize processes across zones to ensure consistency, scalability, and compliance with organizational SOPs.

Qualifications and Experience

• Bachelor’s degree in Engineering or MBA preferred (Tier I/II institutes advantageous).
• 0-2 years of experience in Supply Chain, Logistics, or Transportation Operations, with at least 3 years in a Control Tower or Network Operations role.
• Proven track record of managing large-scale, time-sensitive operations and driving cross-functional initiatives.
• Strong analytical and problem-solving capabilities with proficiency in Excel, SQL, and data visualization tools
• Excellent communication, stakeholder management, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a strong focus on process discipline and business impact.