12 Middle Mile Jobs

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floorRole & responsibilities Preferred candidate profile

1. Operations Management Ensure timely and accurate execution of daily logistics operations First Mile, Last Mile, and Line Haul. Monitor the movement of shipments (inbound & outbound), ensure minimal TAT (Turnaround Time), and meet SLA targets. Coordinate with line haul and delivery teams for load handovers and dispatch planning. 2. People Management Supervise a team comprising delivery associates, warehouse staff, and support personnel. Drive productivity, shift management, attendance, and compliance for on-roll and off-roll employees. Conduct regular training and performance evaluations. 3. Process & Compliance Ensure compliance with SOPs and safety protocols. Oversee scanning, sorting, loading/unloading, and inventory management. Implement lean operations and minimize operational losses or damages. 4. Customer & Vendor Coordination Manage and resolve customer escalations related to delivery issues or delays. Coordinate with third-party vendors (e.g., fleet providers, manpower suppliers). Ensure high levels of customer satisfaction through effective resolution mechanisms. 5. Reporting & MIS Prepare and maintain daily/weekly reports on service center performance. Track key KPIs such as Delivery TAT, RTO %, load productivity, exception shipments, etc. Provide data-driven insights to improve hub efficiency.

Key job responsibilities Lead sort centre activities across a shift and support coordination of staff plans and operating schedules. Develop a strong performing team fostering a culture of safety, customer obsession and engagement. Support developing and implementing process quality and continuous improvement initiatives. Encourage and strengthen our strong culture of health and safety best practices. Contribute to cross-functional projects as needed. Linehaul and Vehicle planning understanding is must. BASIC QUALIFICATIONS • Basic graduation is Must. • Proficiency in advanced MS Excel (macros, pivot tables, etc.) • Ability to prepare, report and interpret large sets of data. • Excellent communication skills, both verbal and written. • Excellent inter-personal and relationship-building skills. • Excellent organizational skills and ability to manage multiple tasks simultaneously. PREFERRED QUALIFICATIONS • 2+ years of professional supply chain and logistics, operations, and/or e-commerce experience. • 2+ years of experience leading a front-line operations team.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

We at Yusen Logistics (I) Pvt. Ltd. are looking for Deputy Manager Quality, Gurugram. Desired Candidate Profile - Must have 5 plus years of experience working in Warehousing/Contract Logistics Environment in QA profile. Six Sigma Certification is a must. Well versed with ISO 9001:2015. Prepare and use of SOPs in all departments as per the laid down procedures. Responsible for online and facility audits of QC and warehouse Monitor adherence to various laid down procedures in receipt, storage, testing, processing and dispatch of products. Responsible for the retrieval of documents as and when required and ensure that current version of documents are available at work place. Daily Tracking In process and Final Inspection Audit Results. Daily Tracking of 5S Results. Implementation of Quality Management System (5S, SOP, 8 Waste, Kaizen, 5 Why analysis, FMEA, ISO Compliance) Provide Training to the Operators Documentation of all the Reports. Achieve KPI Results on Weekly and Monthly basis Customer Compliant Handling and Provide Problem Response Report on time Internal and External Auditing Involve in Continuous Improvement Activity EHS audit Weekly basis and make the Report same

Role & responsibilities Daily Management of shift: Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety. Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Fully understanding workflow and daily production goals Coaching associates to work safely at all times Understand workflow and daily production goals Preferred candidate profile 1+ years of Microsoft Office products and applications experience Bachelors Degree, and/or prior Amazon experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Demonstrates problem solving and analytical skills Ability to communicate effectively (written and verbal) across various levels of an organization History of meeting/exceeding departmental goals Experience leading teams Capable of providing directions to team members using independent judgment Organization and time management skills Why Join Us? Play a key role in a growing logistics network. Be part of a team that values innovation, safety, and continuous improvement. Gain exposure to leading-edge fulfillment technologies and practices.

Roles & Responsibilities: Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics) HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

Role & responsibilities Daily Management of shift: Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety. Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Fully understanding workflow and daily production goals Coaching associates to work safely at all times Understand workflow and daily production goals Preferred candidate profile 1+ years of Microsoft Office products and applications experience Bachelors Degree, and/or prior Amazon experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Demonstrates problem solving and analytical skills Ability to communicate effectively (written and verbal) across various levels of an organization History of meeting/exceeding departmental goals Experience leading teams Capable of providing directions to team members using independent judgment Organization and time management skills Why Join Us? Play a key role in a growing logistics network. Be part of a team that values innovation, safety, and continuous improvement. Gain exposure to leading-edge fulfillment technologies and practices.

Planning, Organizing & Monitoring end to end first mile and middle mile operations. Manages the manpower planning & shift rostering as per the load projections and productivity targets. Proper implementation of the policies and is a part of audit team to find gaps and implement solutions. Compliance to the SOPs and facility 5S. Monitoring vehicle connections, availability and ensuring timely unloading/loading of vehicles. Plan ad-hoc vehicle requirements based on load profile and coordinate with fleet. Facilitate communication and coordination with different teams (such as commercial, security, fleet, last mile). Driving the metrics in their respective functions (inbound operations, outbound operations, floor operations, quality metrics, first mile metrics). HR/Employee related KRAs Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

RESPONSIBILITY Daily Management of shift: Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety. Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Fully understanding workflow and daily production goals Coaching associates to work safely at all times Understand workflow and daily production goals Preferred candidate profile PREFERRED QUALIFICATIONS 1+ years of Microsoft Office products and applications experience Bachelors Degree, and/or prior Amazon experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Demonstrates problem solving and analytical skills Ability to communicate effectively (written and verbal) across various levels of an organization History of meeting/exceeding departmental goals Experience leading teams Capable of providing directions to team members using independent judgment Organization and time management skills Why Join Us? Play a key role in a growing logistics network. Be part of a team that values innovation, safety, and continuous improvement. Gain exposure to leading-edge fulfillment technologies and practices. Role & responsibilities

Job Title: Assistant Manager - Hub Operations Reports to: Senior Manager - Hub Operations Location: Bangalore Function: Operations Assistant Manager - Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors JOB ROLE & RESPONSIBILITIES: Coordinates Hub and Sort Operations Analyzes volume projections from load forecast plans to ensure adequate staffing. Reviews daily operational reports to manage productivity, performance and service. Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities. Monitors Safety Compliance Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place. Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan. Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met. Maintains updated employee training and certifications to provide a safe, proficient work environment. Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness. Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc. Solicits input from team members and employees to improve the work environment. Supervises and Develops Others Determines employees training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork. Manages Internal and External Customer Needs Ensures healthy employee relations so as to minimize the number of grievances. Supervises Assistance of Internal and External Customer Needs Attends Hub pre-sort meetings to understand operational needs. Collaborates with internal customers to ensure loads are processed on-time according to service commitments. Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly. Supports Collaborative Work Environment Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup. Provides communication and training to employees to share updates on new services and procedural changes. Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service. Develops and maintains working employee relationships to promote positive labor relations. SKILLS AND KNOWLEDGE REQUIREMENTS Good experience in managing hub operations (middle mile) Knowledge of budgeting and accounting principles. Skill in budget preparation and forecasting. Experience in handling workflow. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of CRM software and Microsoft Office Suite. Customer service attitude with excellent negotiation skills. Educational Qualifications: Bachelors Degree or equivalent Relevant Experience: 5-6 years of relevant experience in similar capacity and industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Engage, Inspire and Develop people Page 1 of 3