10 - 15 years

6 - 10 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

We are seeking an experienced

Salesforce Project Manager

with

10+ years

of expertise in

Salesforce.com project management, design, and development

. This role is crucial for optimizing the Salesforce platform to drive enterprise-wide CRM strategies, enhance customer engagement, and improve business efficiency. The ideal candidate will lead

Salesforce implementation, customization, and security initiatives

, while managing a high-performing Salesforce team.

Key Responsibilities:

CRM Strategy & Leadership:

  • Develop and execute

    CRM strategies

    to support internal and external business growth campaigns.
  • Provide

    regular performance reporting

    and insights to key stakeholders.
  • Lead the evaluation and adoption of

    new Salesforce features and capabilities

    .

Project & Team Management:

  • Oversee the

    Salesforce development and administration team

    , including

    hiring, training, and performance evaluation

    .
  • Ensure projects are delivered

    on time, within scope, and within budget

    .
  • Facilitate cross-functional collaboration between

    Sales, Marketing, IT, and other teams

    .

Salesforce Customization & Implementation:

  • Lead the

    design, customization, and implementation

    of

    Salesforce solutions

    to meet business needs.
  • Optimize

    Lightning Flows, OmniStudio, and Vlocity (preferred)

    for efficient business processes.
  • Maintain

    Sales Cloud, Marketing Cloud, and Omnichannel

    integrations.

Security & Compliance:

  • Implement

    robust security measures

    to protect sensitive data within the Salesforce platform.
  • Ensure compliance with

    industry regulations and company policies

    related to CRM data security.

Issue Resolution & Documentation:

  • Manage and resolve

    complex technical and functional issues

    within the Salesforce ecosystem.
  • Maintain

    detailed documentation

    on processes, policies, and application configurations.

Qualifications & Skills:

Certifications (Preferred):

  • Salesforce System Architect

  • Platform App Builder

  • Platform Developer II

Technical Expertise:

  • Strong experience with

    Apex Classes, Controllers, Triggers, Visualforce, Aura, and LWC

    .
  • Proficiency with

    Salesforce developer tools

    : Force.com IDE, Migration Tool, Workbench, VS Code, IDX, and SFDX.
  • Data mapping and web services

    expertise.

Domain Knowledge:

  • Experience with

    Sales Cloud, Marketing Cloud, and Omnichannel

    .
  • Knowledge of

    Lightning flows, OmniStudio, and Vlocity (preferred)

    .

Ideal Candidate Profile:

  • 10+ years of hands-on experience

    in Salesforce

    project management, design, and development

    .
  • Proven ability to

    lead Salesforce teams and drive technical strategy

    .
  • Strong

    problem-solving, analytical, and leadership skills

    .
  • Ability to

    communicate effectively

    with both technical and non-technical stakeholders.

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