Services Operations Specialist, MS Ops

FactSet

3 - 8 years

4 - 9 Lacs

hyderabad

Posted:Just now| Platform:

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Skills Required

automation coding process improvement fixed income analytical reconciliation workflow windows troubleshooting process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

60% Client and Process Management

Proactive client engagement and end-to-end ownership of client workflows and data remediation
Handle complex reconciliation tasks and manage client communications, including emails, RPDs, and issue trackers, while adhering to process timelines.
Develop and maintain support documentation for automated workflows to ensure clarity and process consistency.
Engage proactively with clients for process maintenance and troubleshooting, ensuring continuous client satisfaction.

20% Automation and Script Support

Monitor automated critical client processes to ensure their smooth operation and effectiveness.
Interpret and support scripts written in Windows batch, Perl, PowerShell, and VBScript.
Utilize command-line tools (e.g., PGP, ZIP) and file transfer utilities (e.g., FTP, SFTP/SCP/SSH) to manage and troubleshoot automated processes.

20% Training and Floor Support

Provide training and floor support to new hires on an ad-hoc basis to help integrate them into the team effectively.
Extend support for new hire and team audits as needed to maintain high-quality standards.
Provide immediate floor support for queries raised by team members, ensuring all internal queries are addressed and resolved promptly.

What Were Looking For

Undergraduate or masters degree in Computer Science, Engineering, Information Systems, Finance, or a related field.
A graduate degree and/or relevant certifications like CFA Level 1/FRM Level 2 are preferred.
Internal candidates - At least 3 years of relevant work experience in Portfolio Services.
Demonstrated strength in analytical and problem-solving skills.
Excellent time and task management abilities.
Strong organizational skills and interpersonal skills.
Demonstrated knowledge of portfolio services workflows and research.
Experience with and knowledge of Microsoft Excel; experience in logic/coding is an advantage.
Good command of the English language, both written and oral.

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