Senior Associate, HR Shared Services

Job Description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we'do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any The Specialist, HR Shared Services will be responsible for providing day-to-day support to all employees, administering, and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements. In addition to handling queries, they will also be responsible for process documentation and reviewing tickets of associates. Responsibilities: Responsible for delivering HR customer service to employees, managers, and other customers. First point of contact for employees, queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution. Executes simple and complex transactions on behalf of the employee. Contribute to documenting HR Shared Services processes. Required Skills: masters degree in a related field Excellent communication skills (written and verbal) Customer Service Oriented. Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player. Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint and Outlook. Ability to analyse data and see a trend/pattern Should be flexible to work in 1pm-10pm shift Highly Desired: Experience on Workday