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Servicenow

Servicenow

Virtusa

0 years

0 Lacs

andhra pradesh india

Posted:2 days ago| Platform:

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Skills Required

servicenow ai developer integration data governance aws azure openai management summarization test model compliance risk controls tuning debugging monitoring documentation development script flow

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: The ServiceNow AI Developer is responsible for designing,
developing, and deploying AI - driven capabilities on the ServiceNowplatform, including Now Assist, Predictive Intelligence, AI Search,Virtual Agent, and integration with external LLMs or AI ecosyst ems.The role focuses on building intelligent workflows, enhancing userexperiences with generative AI, implementing AI - basedautomations, and enabling AI asset lifecycle functions. Thedeveloper collaborates with architects, product owners, datateams, an d platform engineers to deliver scalable AI solutionsaligned with enterprise standards and governanceKey Responsibilities:

Develop and configure AI - powered applications on the

ServiceNow platform using Now Assist, Generative AI,
Virtual Agent, and Predictive Intelligence.

Implement and maintain AI Search (semantic search),

embeddings, and relevance models.

Build conversational workflows and Virtual Agent topics

with intent detection and LLM - based responses.

Integrate ServiceNow with external AI ecosystems (e.g.

Google AI, AWS Bedrock, Azure OpenAI) using REST,
Integration Hub, or custom connectors.

Configure Prompt Management, AI Models, AI Systems, AI

Datasets, and AI Prompts within ServiceNow AI Asset
Management.

Implement AI - driven use cases such as incident

summarization, automated classification, assignment
predictions, and knowledge article generation.

Work with ServiceNow Predictive Intelligence to configure

classification models, similarity solutions, and clustering.

Develop reusable prompt templates, test outputs, tune AI

model behaviors, and ensure response quality.

Collaborate with IRM and Governance teams to implement

compliance and risk controls for AI workflows.

Conduct performance tuning, debugging, and monitoring of

AI features and integrations.

Provide documentation, technical specifications, and KT for

AI solutions and enhancements.

Follow upgrade - safe development standards and ensure

Required Skill

Strong hands - on experience with ServiceNow development

(Glide, Script Includes, Flow Designer, Business Rules).

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