ServiceNow Technical Product Manager - CCX group

Role Overview

We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed tocomplement the work of existing TPMs enabling faster product planning, execution, and delivery. While theexisting TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will providehands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities Platform Solutioning & Supporto Perform L1 and L2 solutioning on the ServiceNow platform.o Collaborate with architects and designers to refine requirements and validate feasibility.

Requirements & Story Managemento Break down PRDs into detailed user stories.o Manage backlog, maintain story hygiene, and ensure stories are test-ready.o Track delivery status and follow up with engineers to ensure on-time execution. Execution & Delivery Supporto Drive UAT testing, validate outcomes, and close development tasks.o Provide structured reporting on progress, risks, and blockers. Hypercare & Incident Managemento Support post-go-live stabilization during the hypercare period.

o Triage incidents, track resolution, and report on hypercare performance. Collaboration with Core TPMso Complement existing TPMs by focusing on execution and delivery, while they drive strategy andbusiness alignment.o Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience

Hands-on knowledge of the ServiceNow platform with ability to solution requirements. Experience translating business requirements / PRDs into detailed user stories. Strong backlog management, story hygiene, and execution-tracking skills. Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira). Strong communication and reporting skills, with ability to simplify complex topics. Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications 4-7 years of TPM or equivalent experience in SaaS / enterprise platforms. Experience with Customer Success, CSP, or related ServiceNow modules. Ability to operate in fast-paced, cross-functional environments with global teams.