ServiceNow Team Lead

ServiceNow Team Lead

Experience: 7+ Years
Location: Bangalore (BTP) – Work From Office
Shift: Afternoon shift (Hybrid shift with flexibility)
Contract Duration: 6 Months
Joiners: Immediate or earliest possible

Job Summary

We are seeking an experienced ServiceNow Team Lead with 7+ years of hands-on ServiceNow experience and the capability to lead an operations team. The candidate will support a UK-based client across development, enhancements, and operational support activities.

Key Responsibilities

• Design, develop, configure, and administer ServiceNow platform solutions.
• Perform day-to-day administration, support, and maintenance of ServiceNow modules.
• Work on enhancements, customizations, and support during releases/upgrades.
• Manage and resolve operational incidents, requests, and enhancements.
• Provide support for core ServiceNow modules:
• ITSM – Incident, Problem, Change, Request
• SPM – Strategic Portfolio Management / PPM
• ITAM – SAM, HAM, ALM
• Collaborate with cross-functional teams to gather requirements and build scalable solutions.
• Participate in unit testing, UAT, and deployment cycles.
• Provide timely support during and beyond regular hours based on business needs.

Preferred Skills

• Strong hands-on expertise in ServiceNow ITSM, SPM, and ITAM modules.
• Experience with ServiceNow enhancements, platform upgrades, and release management.
• Proficiency in JavaScript, workflows, UI Policies, Business Rules, and configurations.
• Understanding of REST/SOAP API integrations (added advantage).

Other Requirements

• Willingness to work in UK shifts with flexibility as required.
• Mandatory work from Bangalore office (BTP).
• Excellent communication and problem-solving skills.
• Ability to work independently and lead a team-oriented environment.

Job Type: Contractual / Temporary
Contract length: 6 months

Pay: ₹130,000.00 - ₹175,000.00 per month

Work Location: In person