ServiceNow Team Lead

7 years

15 - 21 Lacs

Posted:18 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

ServiceNow Team Lead

Experience: 7+ Years
Location: Bangalore (BTP) – Work From Office
Shift: Afternoon shift (Hybrid shift with flexibility)
Contract Duration: 6 Months
Joiners: Immediate or earliest possible

Job Summary

We are seeking an experienced ServiceNow Team Lead with 7+ years of hands-on ServiceNow experience and the capability to lead an operations team. The candidate will support a UK-based client across development, enhancements, and operational support activities.

Key Responsibilities

  • Design, develop, configure, and administer ServiceNow platform solutions.
  • Perform day-to-day administration, support, and maintenance of ServiceNow modules.
  • Work on enhancements, customizations, and support during releases/upgrades.
  • Manage and resolve operational incidents, requests, and enhancements.
  • Provide support for core ServiceNow modules:
  • ITSM – Incident, Problem, Change, Request
  • SPM – Strategic Portfolio Management / PPM
  • ITAM – SAM, HAM, ALM
  • Collaborate with cross-functional teams to gather requirements and build scalable solutions.
  • Participate in unit testing, UAT, and deployment cycles.
  • Provide timely support during and beyond regular hours based on business needs.

Preferred Skills

  • Strong hands-on expertise in ServiceNow ITSM, SPM, and ITAM modules.
  • Experience with ServiceNow enhancements, platform upgrades, and release management.
  • Proficiency in JavaScript, workflows, UI Policies, Business Rules, and configurations.
  • Understanding of REST/SOAP API integrations (added advantage).

Other Requirements

  • Willingness to work in UK shifts with flexibility as required.
  • Mandatory work from Bangalore office (BTP).
  • Excellent communication and problem-solving skills.
  • Ability to work independently and lead a team-oriented environment.

Job Type: Contractual / Temporary
Contract length: 6 months

Pay: ₹130,000.00 - ₹175,000.00 per month

Work Location: In person

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