ServiceNow Performance Analytics

ServiceNow PA

Key Responsibilities:

• Design, configure, and implement

  ServiceNow Performance Analytics (PA)

  solutions to enable data-driven decision-making.
• Collaborate with stakeholders to gather reporting requirements and translate them into actionable dashboards, KPIs, and scorecards.
• Integrate PA with various ServiceNow modules (e.g., ITSM, HRSD, ITOM, CSM, FSM) to provide real-time insights.
• Define performance indicators, create advanced analytics models, and ensure data accuracy and governance.
• Work closely with OCM teams to ensure smooth adoption of PA solutions across business functions.
• Provide ongoing support, enhancements, and training to stakeholders and end-users.
• Stay up to date with

  ServiceNow releases and best practices

  to optimize performance analytics capabilities.

Requirements:

• 5+ years of ServiceNow experience

  , with at least 3+ years in

  Performance Analytics (PA)

  .
• Strong understanding of KPIs, scorecards, and advanced PA configurations.
• Hands-on experience integrating PA with ServiceNow modules such as ITSM, HRSD, or ITOM.
• Familiarity with

  Organizational Change Management (OCM)

  is a strong plus.
• Excellent communication skills and experience in

  client-facing roles

  .
• ServiceNow

  CSA

  and

  PA certification

  preferred.

If you are passionate about leveraging data to drive transformation on the ServiceNow platform, we’d love to connect with you. Fill this form to apply https://www.technozis.com/careers/opportunities?form=open.