ServiceNow ITOM Discovery Developer

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

ServiceNow ITOM Discovery Developer

- Experience: 8 +Yrs

- Location : Kochi

- Mode: [Onsite / Hybrid]

- Notice Period Preference : [Immediate / ≤30 Days]

• The candidate will be responsible for designing, deploying, and managing ServiceNow Discovery and Service Mapping solutions that meet both current and anticipated requirements.

• Position:

  ServiceNow ITOM Discovery Developer

• Mandatory skills:

  ITSM,ITOM,CMDB, integration

• Responsibilities

  :
• · Design, deploy, and managed Discovery and Service Mapping solutions for both on-premises and cloud resources
• · Define, create, and manage the Discovery infrastructure, including schedules, credentials, and mid-servers
• · Define, create, and manage Service Mapping infrastructure, including patterns
• · Provide Governance to ensure the integrity of Discovery and Service Mapping
• · Develop, document, implement, and maintain Discovery and Service Mapping governance processes, procedures, and policies
• · Create and maintain Discovery-related and Service Mapping-related documentation
• · Design, develop, and deploy new Discovery or Service Mapping functionality
• · Ensure that Discovery and Service Mapping are performing as expected
• · Ensure Discovery meets it requirements, including schedule scope, schedule completion and CMDB data population
• · Ensure Service Mapping meets is requirements, including CMDB data population
• · Define, create, and monitor Discovery / Service Mapping health reports and dashboards
• · Identify, investigate and resolve Discovery and Service Mapping issues
• · Design and deploy Discovery and Service Mapping Integrations
• · Design, implement, and manage Discovery and Service Mapping integrations with other systems
• · Ensure that Discovery and Service Mapping are aligned with other methods of populating the CMDB

• Required Qualifications

• · Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, and how each should populate the CMDB
• · 5+ years' hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery
• · ServiceNow Cloud Discovery experience should include Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
• · Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies and related documentation
• · Strong knowledge of IP Subnets to develop effective ServiceNow Discovery schedules
• · Experience designing and implementing MID-Servers for ServiceNow Discovery
• · Experience creating / updating ServiceNow Discovery IP ranges and schedules
• · Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
• · Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• · System administration experience using SHELL/BASH and / or PowerShell
• · Familiarity with XML and JSON/script language concepts
• · Strong analytical and problem-solving ability
• · Strong interpersonal skills
• · Proven self-starter who is resourceful, takes the initiative, and sees it through
• · Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
• · ServiceNow CSA or ITOM certifications
• · ServiceNow Discovery Fundamentals