ServiceNow HRSD Developer

Morningstar India Pvt Ltd is seeking a ServiceNow Developer to work within the Corporate Systems teams.

The Area:

• Providing day-to-day support for Morningstar employees in the platforms and technologies they use to effectively market, sell, provide service and collect revenue for our products.
• Offer guidance and technical expertise to all employees and business units as it relates to use of corporate applications.
• Implement system improvements for improved operational efficiencies and compliance alignment across teams and business units.
• Maintain and update corporate systems to keep them updated from a security and release perspective.
• Work with application vendors and internal resources to ensure ongoing integrity and availability of applications.
• Provide a centralized way of tracking and managing corporate systems processes and procedures.

The Role:

This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid work policy.

Responsibilities

• ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, ITSM, HAM. and/orCMDB requirements.
• Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, and ITSM preferred.
• Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
• Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
• Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required.
• Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
• Continuous Learning: Stay up to date with the latest ServiceNow features, tools, and best practices.
• Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
• Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field.
• 4.5 to 7 years of relevant experience as a ServiceNow Developer, preferably with HRSD and/or ITAM product expertise.
• ServiceNow Certified Application Developer (CAD) certification is highly desirable.
• Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
• In-depth knowledge of ITIL processes and best practices for IT Service Management.
• Strong analytical and problem-solving skills to design effective ServiceNow solutions.
• Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
• Excellent organizational and time management skills to handle multiple projects simultaneously.
• Understanding of Agile development methodologies is a plus.

Morningstar is an equal opportunity employer.