ServiceNow Functional Consultant

ServiceNow Functional Consultant

Job Description

Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers

Experience to consult and plan for end-to-end ITSM (including Asset and Configuration management), HRSD, CSM function cum process implementation considering various business and strategic scenarios

Experience in Delivery and consulting for Change and Release Management Process.

Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in

Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow®

Work closely with ServiceNow® technical team to implement the desired processes using Agile approach

Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material

ITIL® Intermediate or Expert certified is preferred

Project Management trained is preferred

Strong customer service orientation

Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement

Comfortable with and effective using MS Office applications including Visio

Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® experience is must)

Strong oral and written communication skills with the ability to communicate technical information in non-technical language

Excellent English communication skills, both written and verbal, including business writing skills

Ability to work with all levels of client and internal resources.