ServiceNow EAM Developer - CMDB

The primary responsibility of this role is to oversee the day-to-day operations of the Configuration Management Database (CMDB) by managing data entry, maintenance, and updates. You will be tasked with ensuring the accuracy and integrity of the data within the CMDB through regular audits and reconciliations. Additionally, you will develop and maintain configuration management processes, procedures, and policies to support Enterprise Asset Management (EAM) initiatives. Integration of the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation will also be a key focus area. Generating and distributing reports on CMDB data, including asset lifecycle, compliance, and performance metrics, will be part of your responsibilities. Collaboration with IT, operations, and business stakeholders is essential to identify and address CMDB-related requirements and issues. Providing training and support to team members and end-users on CMDB processes and best practices is also crucial. You will be expected to identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness continuously. The ideal candidate should have extensive experience in managing CMDB within the ServiceNow platform. Possessing the ServiceNow Certified Implementation Specialist - CMDB certification is preferred. Strong technical skills in ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations, are required. Excellent analytical and problem-solving skills with attention to detail, effective communication and interpersonal skills for collaboration, and the ability to manage multiple tasks and projects simultaneously are essential. Adaptability to changing priorities and effectiveness in a fast-paced environment are also key qualities for this role.,