ServiceNow Discovery & Cloud Specialist

Job Title : ServiceNow Discovery & Cloud Specialist

Working hours : 3 pm to 11 pm

Location : Remote

Notice Period : 30 to 60 days

Experience : 4–7+ years hands-on experience with ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB).

Role Overview

ServiceNow Discovery & Cloud Specialist

Required Skills & Experience

• 4–7+ years

  hands-on experience with

  ServiceNow ITOM (Discovery, Cloud Discovery, Service Mapping, CMDB)

  .
• Proven expertise with

  AWS, Azure, GCP, VMware

  , including APIs, service discovery, and resource modeling.
• Knowledge of

  containerized environments

  (Kubernetes, OpenShift, Docker).
• Strong understanding of

  networking, operating systems (Windows, Linux, UNIX), virtualization, storage, and middleware

  .
• Familiarity with

  protocols

  (SNMP, WMI, SSH, REST, SOAP, JDBC).
• Solid understanding of

  CSDM, CMDB design, and service dependency mapping

  .
• Scripting experience (JavaScript, PowerShell, Python) for automation/customization.
• Strong problem-solving and cross-team collaboration skills.

Preferred Qualifications

• ServiceNow

  Certified Implementation Specialist – Discovery & Service Mapping

  .
• ServiceNow

  ITOM Visibility certification

  .
• Cloud certifications (AWS Certified Solutions Architect, Azure Administrator, GCP Cloud Engineer).
• Exposure to

  FinOps, Cloud Governance, and Security Operations

  .

Key Responsibilities

• Lead the deployment, configuration, and maintenance of

  ServiceNow Discovery

  across

  data centers, private cloud, and public cloud

  platforms.
• Configure and maintain

  Cloud Discovery

  integrations for AWS, Azure, GCP, VMware, and Kubernetes.
• Develop and optimize

  Discovery Patterns, Probes, and Sensors

  to ensure comprehensive coverage of hybrid IT.
• Manage

  MID Servers

  for both on-prem and cloud environments, ensuring secure, scalable communication.
• Integrate Discovery outputs with

  CMDB, Service Mapping, Event Management, and Cloud Management modules

  .
• Define and maintain

  credentials & API integrations

  (IAM roles, service accounts, OAuth) for cloud providers.
• Ensure

  CMDB accuracy, completeness, and relationship mapping

  for cloud-native and traditional infrastructure.
• Troubleshoot and resolve Discovery issues across

  network, VM, and cloud-native services

  .
• Collaborate with CloudOps, Infrastructure, and Security teams to align Discovery with cloud governance and FinOps.
• Document processes, patterns, and

  best practices for hybrid-cloud CMDB management

  .