ServiceNow Developer

The ServiceNow Developer plays a crucial role in the organization by designing, developing, and implementing applications and services within the ServiceNow platform to enhance operational efficiency and improve IT service management processes. Collaborating with cross-functional teams, you will gather requirements, create tailored solutions, and ensure seamless integration with existing systems to empower organizations in streamlining workflows, enhancing user experience, and delivering exceptional service delivery. Your responsibilities will include designing and implementing custom applications, gathering and analyzing business requirements, developing and maintaining ServiceNow workflows and business rules, utilizing JavaScript, HTML, and CSS to enhance UI components, integrating third-party tools and applications using REST/SOAP APIs, monitoring system performance, troubleshooting issues, providing technical support, creating comprehensive documentation, participating in user acceptance testing and training, and collaborating with IT teams to implement ITIL best practices. To excel in this role, you must hold a Bachelor's degree in Computer Science, Information Technology, or related field, with at least 3 years of experience in ServiceNow development and administration. You should have a strong understanding of ITIL principles and Service Management, proficiency in JavaScript, HTML, and CSS, experience with ServiceNow modules such as Incident, Problem, Change Management, and CMDB, and hands-on experience with ServiceNow integrations using REST/SOAP APIs. Additionally, you should possess strong analytical and problem-solving skills, be detail-oriented with excellent organizational skills, and have exceptional communication and collaboration abilities. Preferred qualifications include a Certification in ServiceNow Certified System Administrator (CSA) or related credentials, experience with Agile methodologies, knowledge of Java, .NET, or other programming languages, familiarity with ServiceNow Scripting and Catalog development, ServiceNow App Engine, Automated Test Framework, and understanding of database concepts and SQL. Your role will contribute to the continuous improvement of ServiceNow processes and functionalities, assist in upgrade processes, and ensure compliance with security protocols and data governance policies. Your skills in incident management, workflow design, API development, knowledge base, ServiceNow, JavaScript, and HTML will be instrumental in your success in this position.,