Servicenow Developer

Key Responsibilities

• Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components.
• Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality.
• Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products.
• Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs).
• Maintain code quality through source control, peer reviews, and following best practices.
• Troubleshoot issues, perform root cause analysis, and implement long-term fixes.
• Prepare technical documentation, test scripts, and deployment plans.
• Stay current on ServiceNow features and new releases, recommending improvements or upgrades.

Required Qualifications

• 3+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript, Glide API, and ServiceNow Studio.
• Experience with core modules such as Incident, Problem, Change, Knowledge, CMDB, and Asset Management.
• Familiarity with ServiceNow integrations using REST, SOAP, and MID Server.
• Experience with Service Portal, Flow Designer, and Scoped Applications is a plus.
• Solid understanding of Agile/Scrum methodologies.
• Excellent communication and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow Certified Application Developer or Implementation Specialist – Preferred
• Experience with ITIL frameworks and process improvement
• Background in enterprise IT environments or SaaS platforms