Servicenow Developer

Role: ServiceNow Developer (Security Operations, ITSM, IRM)

Experience: 4+ years

Location: Bangalore/Hyderabad/Hybrid

Employment Type: Full-time

Overview:

We are seeking a highly skilled and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will possess a strong background in developing, implementing, and maintaining solutions across ServiceNow's Security Operations (SecOps), IT Service Management (ITSM), and Integrated Risk Management (IRM) modules. This role demands a combination of technical expertise, problem-solving capabilities, and a deep understanding of business processes to optimize our enterprise service delivery and security posture.

Responsibilities

ServiceNow Platform Development:

• Design, develop, configure, and customize ServiceNow applications and modules, including SecOps, ITSM, and IRM.
• Create and maintain workflows, business rules, client scripts, UI policies, UI actions, and Access Control Lists (ACLs).
• Develop integrations with other enterprise systems using various methods (e.g., REST API, SOAP, JDBC, Mid Server).
• Conduct code reviews, testing, and debugging to ensure high-quality, defect-free solutions.
• Maintain and enhance existing ServiceNow applications and functionalities.
• Stay current with new ServiceNow features, releases, and best practices.

Security Operations (SecOps):

• Implement and configure Security Incident Response (SIR) and Vulnerability Response (VR) modules.
• Develop automation and orchestration for security workflows, covering incident creation, analysis, and remediation.
• Integrate ServiceNow SecOps with security tools such as SIEM, threat intelligence platforms, and vulnerability scanners.
• Customize security dashboards and reporting to deliver actionable insights.

IT Service Management (ITSM):

• Develop and enhance modules including Incident Management, Problem Management,

Change Management, Request Management, and Service Catalog.

• Configure and optimize service portals, including custom widgets and pages.
• Improve ITSM processes through automation and workflow enhancements.
• Ensure ITSM solutions align with ITIL best practices.

Integrated Risk Management (IRM):

• Implement and configure modules such as Governance, Risk, and Compliance (GRC), Policy and Compliance Management, and Risk Management.
• Develop custom applications and workflows to support organizational risk assessment, mitigation, and monitoring.
• Integrate IRM with other data sources and systems for comprehensive risk visibility.
• Generate reports and dashboards for risk posture and compliance status.

General Responsibilities:

• Collaborate with business stakeholders, product owners, and other development teams to gather requirements and translate them into technical solutions.
• Provide technical guidance and support to end-users and junior developers.
• Participate in all phases of the software development lifecycle, from analysis and design to deployment and support.
• Document technical designs, configurations, and procedures.

Required Skills & Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in ServiceNow development and administration.
• Proven expertise in developing and implementing solutions across ServiceNow SecOps, ITSM, and IRM modules.
• Strong proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and AngularJS.
• Experience with various integration methods (e.g., REST API, SOAP, JDBC).
• Solid understanding of ITIL principles and best practices.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Certifications:

• ServiceNow Certified Application Developer
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist Security Operations
• ServiceNow Certified Implementation Specialist – IT Service Management
• ServiceNow Certified Implementation Specialist – Integrated Risk Management