Servicenow Developer

4. Core Responsibilities

• Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.
• Work closely with other IT teams to help implement integrations from other platforms (like Monitoring tools: Nagios, Prometheus, Sematext,

Dynatrace etc., ) into the ServiceNow ecosystem.

• Attend important business meetings to gather information around projects pertaining to ServiceNow.
• Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.
• Help to manage the platform to ensure a reliable seamless user experience.
• Develop and maintain service catalogue items by collaborating with key stakeholders across the business.
• Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required. • Support audit requirements and compliance to standards • Should have knowledge on creating customized Dashboards & Reports • Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any • Should be able to drive Service Improvement Plans in optimizing ServiceNow platform on their own • Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

5. Experience Requirements

Essential:

• 2 to 3 years previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential
• 2 to 3 years previous experience in ServiceNow administration is essential
• 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential
• 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential
• 8 to 10 years overall experience in IT is essential

Desirable

• 3 to 5 years’ experience in orchestration, service mapping is desirable

6. Knowledge Requirements

Essential

• Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes
• Very good knowledge of ITSM and ITOM practices is essential
• Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

• Good understanding of CSDM is desirable
• Good knowledge of the ISO 20K, 27K, 9K is desirable
• Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

7. Skill and Competency Requirements

Essential

• Strong written and oral communication skills are essential
• Strong stakeholder management skills are essential
• Excellent skills in documentation, strong problem solving, analytical and time management are essential
• Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members.

Desirable

• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).
• Exceptional attention to detail, accuracy, organisational, interpersonal, and teamwork skills

8. Required Qualifications/Certifications

Essential

• GSCE/GCE qualifications in both Maths and English are essential
• Bachelor’s Degree qualification is essential
• ITIL V3/V4 certification is essential

Desirabl