4.0 - 8.0 years

10 - 20 Lacs

Chennai

Hybrid

Key Responsibilities Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components. Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality. Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products. Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs). Maintain code quality through source control, peer reviews, and following best practices. Troubleshoot issues, perform root cause analysis, and implement long-term fixes. Prepare technical documentation, test scripts, and deployment plans. Stay current on ServiceNow features and new releases, recommending improvements or upgrades. Required Qualifications 3+ years of hands-on ServiceNow development experience. Strong proficiency in JavaScript, Glide API, and ServiceNow Studio. Experience with core modules such as Incident, Problem, Change, Knowledge, CMDB, and Asset Management. Familiarity with ServiceNow integrations using REST, SOAP, and MID Server. Experience with Service Portal, Flow Designer, and Scoped Applications is a plus. Solid understanding of Agile/Scrum methodologies. Excellent communication and problem-solving skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA) Required ServiceNow Certified Application Developer or Implementation Specialist – Preferred Experience with ITIL frameworks and process improvement Background in enterprise IT environments or SaaS platforms

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