ServiceNow Developer

Key Responsibilities:

• Design and implement

  ServiceNow ITOM modules

  including:

• Discovery

• Service Mapping

• Event Management

• Operational Intelligence

• CMDB Integrations

• Develop MID Servers, probes, and sensors to support Discovery and integrations.
• Collaborate with infrastructure and application teams to ensure accurate and complete CI data in the CMDB.
• Configure and maintain event correlation rules and alerts from monitoring tools.
• Integrate third-party monitoring solutions (e.g., SolarWinds, SCOM, Nagios) with ServiceNow ITOM.
• Troubleshoot issues and ensure optimal performance of ITOM components.
• Prepare technical documentation, test plans, and deployment plans.
• Support upgrades and patching activities related to ITOM.

Required Skills:

• Strong expertise in

  ServiceNow Discovery and CMDB

  .
• Hands-on experience with

  Service Mapping

  and

  Event Management

  .
• Experience working with

  MID Servers

  and

  monitoring tool integrations

  .
• Good understanding of ITIL practices.
• Knowledge of scripting (JavaScript, Glide) in the ServiceNow platform.
• Strong problem-solving and communication skills.

Good to Have:

• ServiceNow

  CSA

  and

  CIS-ITOM

  certifications.
• Experience with

  Cloud Discovery

  and

  Kubernetes/Container monitoring

  .
• Familiarity with CMDB Health dashboards and CI lifecycle management.