ServiceNow Technical Architect-Presales-Solutioning

Job Description

Job Overview: We are seeking a ServiceNow Technical Architect who can play a dual role driving presales activities and providing technical leadership for solution architecture. The ideal candidate is customer-facing, confident in presenting solutions, and capable of designing scalable, end-to-end ServiceNow implementations aligned with client needs. Key Responsibilities: Presales Responsibilities: Engage with customers during early conversations to understand business requirements and pain points Own and deliver technical presentations, demos, and solution walk-throughs to customers Collaborate with the sales team to craft winning proposals, solution documents, and effort estimations Respond to RFPs/RFIs with high-quality, scalable solution designs Influence stakeholders with strong storytelling and articulation of ServiceNow capabilities Technical Architect Responsibilities: Design ServiceNow solutions across modules like ITSM, ITOM, CSM, HRSD, etc. Define and drive architecture blueprints, ensuring alignment with best practices and platform capabilities Guide technical teams during the implementation phase with clear direction and oversight Lead discussions on integrations, data flow, performance optimization, and scalability Ensure technical quality, governance, and consistency across all project phases Act as a trusted advisor to clients throughout their ServiceNow journey Required Skills & Experience: 10+ years of total IT experience with 5+ years in ServiceNow architecture and implementation Deep knowledge of multiple ServiceNow modules and capabilities Hands-on technical skills: scripting, integrations, performance tuning, platform architecture Strong presales and customer engagement experience Excellent verbal and written communication skills Ability to simplify complex ideas and present them confidently to executive stakeholders ServiceNow certifications (CIS, CTA, or equivalent) highly preferred