Servicenow Developer

Role Summary

Enterprise Tools Engineering team at Staples

ITSM, HR, Security, Vendor Management, and CMDB

continuous improvement

Duties & Responsibilities

ServiceNow Administration & Development

• Act as a

  ServiceNow Administrator / Developer

  .
• Leverage expertise in

  ServiceNow Administration, Implementation Specialist, Foundation concepts, JavaScript, and HTML

  .
• Develop and maintain

  Incident, Change, and Problem Management

  applications, including:
• Business Rules, Script Includes, UI Scripts, Client Scripts, UI Policies
• Workflows, Assignment Rules, SLAs
• Views, Email Notifications, and Templates
  
• Support

  ServiceNow Service Catalog

  and Requested Item (RITM) artifacts.
• Configure core ITSM settings such as

  Incident, Problem, Change, and SLA

  .
• Design and configure

  Service Catalog items

  , including service requests for multiple stakeholders (Application Teams, HR, Incident Management, etc.).
• Configure the

  ServiceNow Portal

  , working with

  AngularJS

  .
• Use

  Flow Designer

  to build catalog workflows and integrations.
• Create and maintain:
• Order Guides, Catalog Items, Record Producers
• Requested Items, Tasks
• Email Templates, Inbound Actions
• Business Rules, Script Includes, UI Scripts, Client Scripts, UI Policies
• Data Imports and Transformation Maps
  
• Follow

  Agile / Scrum / SAFe

  methodologies.

Automation & Integration

• Implement, manage, and enhance

  ServiceNow Discovery

  .
• Integrate third-party systems with

  CMDB (Configuration Management Database)

  .
• Implement

  REST and SOAP API integrations

  .
• Utilize

  Flow Designer

  for automation and system integrations.

Monitoring & Optimization

• Monitor

  ServiceNow performance metrics

  and

  Health Scan scorecards

  .
• Proactively improve platform

  performance, supportability, maintainability, security, and user experience

  .

Security & Compliance

• Manage

  user roles, access controls, and authentication mechanisms

  .
• Ensure compliance with

  data governance and audit requirements

  through secure logging and best practices.

Collaboration & Leadership

• Partner with key ServiceNow stakeholders, including

  HR, Incident Management, RRR, and other business teams

  .
• Conduct

  knowledge-sharing sessions

  and mentor junior team members on best practices.

Continuous Improvement

• Stay current with the

  latest ServiceNow releases, features, and ecosystem tools

  .
• Contribute to the evolution of

  ServiceNow standards and best practices

  .
• Identify opportunities to improve

  operational efficiency

  through enhanced visibility and automation.

People Leadership

Management Responsibilities

• Provide

  technical mentorship and guidance

  to junior members of the engineering team.

Qualifications

6+ years of experience

• ServiceNow Administration and Implementation
• JavaScript and HTML
• Development and maintenance of Incident, Change, and Problem Management applications
• Service Catalog and Requested Item (RITM) configuration
• Core ITSM settings (Incident, Problem, Change, SLA)

• ServiceNow Discovery

• CMDB (Configuration Management Database)

• REST / SOAP API integrations

• Service Catalog configuration for multi-stakeholder environments
• ServiceNow Portal configuration using

  AngularJS

• Flow Designer for catalog workflows and integrations
• Creation and maintenance of:
• Order Guides, Catalog Items, Record Producers
• Requested Items, Tasks
• Email Templates, Inbound Actions
• Business Rules, Script Includes, UI Scripts, Client Scripts, UI Policies
• Data Imports and Transformation Maps
  
• Experience working in

  Agile / Scrum / SAFe

  environments
• At least

  one ServiceNow certification

  :

• CSA – Certified ServiceNow Administrator

• CAD – Certified Application Developer

Preferred Qualifications

• Experience with

  Virtual Agent / Natural Language Understanding (NLU)

• Performance Analytics

  application experience

• PowerShell scripting

• Exposure to

  ITSM Pro