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ServiceNow CSM Developer

4 - 9 years

20 - 35 Lacs

Pune Bengaluru Greater Noida

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

ServiceNow CSM Integration ITSM Customer Service Management

Work Mode

Hybrid

Job Type

Full Time

Job Description

ServiceNow CSM Solution Design: Collaborating with stakeholders to understand business requirements and design customer service solutions within the ServiceNow platform. Configuration and Customization: Configuring ServiceNow CSM modules, workflows, forms, and user interfaces to align with customer service processes and requirements. Integration: Integrating ServiceNow CSM with other systems and applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems, and third-party service providers, to streamline data exchange and automate processes. Workflow Automation: Developing and implementing workflows, business rules, and automation scripts to automate customer service processes, such as incident management, problem management, change management, and request fulfillment. Custom Application Development: Building custom applications, modules, and portals within the ServiceNow platform to extend its capabilities and address specific customer service needs. User Experience (UX) Design: Designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform. Reporting and Analytics: Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement.

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    Executive Vice President & Head of Europe

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