ServiceNow Consultant (contract)

ServiceNow Consultant (Contract / Ad Hoc)

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About the Role

We are seeking an experienced ServiceNow Developer to support our team following a recent implementation. The ideal candidate will help resolve existing platform issues, optimise processes, and upskill internal staff through knowledge transfer and best practice guidance.

This is a hands-on, flexible role ideal for professionals who enjoy short-term technical engagements and mentoring.

If you are a skilled ServiceNow Developer with strong ITSM expertise and are interested in a flexible engagement focused on impactful support and team enablement, we’d love to hear from you.

Key Responsibilities

• Troubleshoot and resolve post-implementation issues within ServiceNow
• Configure and enhance ITSM processes and workflows
• Develop scripts and automation solutions
• Support integrations with Salesforce, Jira, Slack, and other systems
• Provide knowledge transfer and guidance to internal team members
• Collaborate remotely with at least 3–4 hours overlap with Perth (AWST)

Required Skills & Qualifications

✔ ServiceNow Certified Developer and/or Administrator

✔ Strong expertise in IT Service Management (ITSM)

✔ Hands-on experience with:

• Configuration & form design
• Scripting (JavaScript / ServiceNow scripting)
• Workflow and automation design
• Third-party integrations (Salesforce, Jira, Slack)
• Excellent troubleshooting and communication skills
• Previous experience in knowledge sharing or mentoring preferred