ServiceNow CMDB Expert

Position

• Who are we?

  Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of
  the Krones lines!!
  Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global.

• Who are we looking for?

  We are currently looking for a

  ServiceNow CMDB expert

  who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team.

What are you in for? (Roles and responsibilities)

• Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies.
• Defining and enforcing naming conventions for configuration items (CIs).
• Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure.
• Performing data cleansing and deduplication activities.
• Manage the CMDB module, improving data representation accuracy.
• Develop and track key performance indicators for CMDB health.

Discovery and Integration:

• Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems.
• Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management.
• Mapping data from external systems to the CMDB schema.

Data Governance:

• Defining data quality standards and metrics for the CMDB.
• Establishing data ownership and accountability across different teams.
• Implementing data validation processes to ensure data integrity.

  CSDM

• Hands on Experience in CSDM model and Life cycle.

  What are we looking for? (Experience/Qualifications/Skillsets/Must-haves)

• Qualifications:
• Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with

  8 - 10 years

  of total experience and

  5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM.

Skillsets:

• Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping.
• Strong understanding of IT infrastructure and components (servers, networks, applications).
• Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed.
• Experience defining, documenting and implementing CI Data audits.
• Experience managing CI data in a ServiceNow CMDB.
• Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity.

Certifications:

• Certified ServiceNow System Administrator (CSA)

  Must have

• CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation