ServiceNow CMDB Developer - Aziro

ServiceNow CMDB Developer

Seeking an experienced ServiceNow professional to manage and optimize CMDB, Discovery, and Service Mapping, ensuring data accuracy, integration, and governance while supporting ITOM modules and mentoring junior team members.

Key Responsibilities:

• Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.
• Define and enforce CI class structures, relationships, and data models.
• Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.
• Troubleshoot discovery issues and improve coverage and accuracy.
• Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.
• Monitor and improve CMDB health using dashboards and reports.
• Collaborate with stakeholders to define CMDB governance policies and procedures.
• Ensure alignment with ITIL and Configuration Management best practices.
• Work closely with Incident, Problem, Change, and Asset Management teams.
• Provide technical leadership and mentoring to junior team members.
• Develop and maintain CMDB reports, dashboards, and documentation.
• Present CMDB health and compliance metrics to leadership.
• The candidate should also have experience in other ITOM modules such as Event Management and Cloud Insights.

Required Skills & Qualifications:

• 5-8 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.
• Good to have experience in event management and Cloud insight
• Strong understanding of IT infrastructure (servers, networks, applications, cloud).
• Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.
• Experience with MID Servers, APIs, and integration tools.
• Familiarity with ITIL v3/v4 framework and Configuration Management processes.
• Excellent problem-solving, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.