Servicenow Business Analyst

Position Title:

Location: Pan India

Exp : 5+ years till 12 years

Notice Period: 15-20 days or serving Notice Period

Note: Kindly share relevant profiles given mail id : PA00920780@techmahindra.com

POSITION SCOPE:

This position supports GPI's strategic and operational HR objectives by contributing to the implementation and optimization of the ServiceNow Human Resources Service Delivery (HRSD) platform. The role is instrumental in enhancing employee experience and HR service efficiency by identifying process gaps and streamlining workflows.

Our HR and IT organizations are transforming how we deliver services at GPI. We collaborate across departments to provide a modern, digital-first experience for employees, with a focus on automation, accessibility, and continuous improvement.

POSITION RESPONSIBILITIES:

Principal Duties and Responsibilities:

• Promote ServiceNow HRSD best practices and recommend out-of-the-box solutions where appropriate.
• Collaborate with Senior ServiceGPI Developers, HR, IT, and plant operations to document business requirements and translate them into technical solutions for the HRSD modules.
• Analyze and optimize HR processes such as onboarding, offboarding, case management, and lifecycle events.
• Assist in the development and configuration of ServiceNow HRSD modules such as:
• Case and Knowledge Management
• Employee Service Center
• Lifecycle Events
• Document Management
• Support the creation and maintenance of HR workflows, forms, and user interfaces.
• Participate in testing, debugging, and deployment of HRSD features.
• Help maintain system documentation, including technical specifications and user guides.
• Monitor system performance and assist in troubleshooting issues.
• Stay current with ServiceNow platform updates and HRSD best practices.
• Coordinate with HR process owners to assess current workflows and identify improvement opportunities.
• Design and implement strategies to enhance HR service delivery across corporate and manufacturing sites.
• Communicate and train HR users and plant managers on new processes and tools.
• Oversee implementation of updated HRSD processes and adjust as needed.
• Manage HRSD enhancement requests, building requirements and user stories.
• Facilitate weekly HRSD platform calls and coordinate with developers and ServiceNow representatives.
• Ensure alignment across HRSD workstreams and prevent overlap or conflicts.

Required Qualifications:

• Bachelors degree in Computer Science, Information Systems, Human Resources, or a related field (or equivalent experience).
• Basic understanding of ServiceNow platform and its architecture.
• Familiarity with JavaScript, HTML, and web technologies.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork abilities.
• Eagerness to learn and grow in a fast-paced environment.

Preferred Qualifications:

• Internship or academic project experience with ServiceNow or HR systems.
• Exposure to Agile/Scrum development methodologies.
• ServiceNow Certified System Administrator (or willingness to obtain within 6 months).
• Understanding of HR processes and employee lifecycle.