ServiceNow Architect

• Lead the design and development of scalable and robust ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Develop technical strategies and architectural designs to meet business needs and industry best practices.
• Create ServiceNow roadmaps, including upgrades, enhancements, and integration strategies.

2. Platform Implementation and Customization

• Oversee the configuration and customization of ServiceNow workflows, forms, business rules, and UI components.
• Design and implement integrations between ServiceNow and third-party systems using REST, SOAP, or other APIs.
• Develop and deploy custom applications to address unique business challenges.

3. Governance and Standards

• Establish and maintain platform governance, development standards, and best practices.
• Ensure compliance with security, privacy, and regulatory requirements.
• Conduct platform health checks and implement strategies to optimize performance.

4. Collaboration and Stakeholder Management

• Collaborate with business and IT stakeholders to understand requirements and deliver tailored ServiceNow solutions.
• Serve as a trusted advisor to leadership, providing insights on platform capabilities and strategic enhancements.
• Conduct workshops and training sessions to promote ServiceNow adoption and proficiency.

5. Team Leadership and Mentoring

• Lead and mentor a team of ServiceNow developers and administrators, fostering skill development and knowledge sharing.
• Review and approve technical designs, code, and deliverables to ensure quality.
• Act as the escalation point for complex technical challenges.

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field.

Experience

• 8+ years of experience in ServiceNow development and architecture.
• Extensive experience in implementing ITSM, ITOM, and other ServiceNow modules.
• Proven track record of designing scalable ServiceNow solutions and delivering successful implementations.

Technical Skills

• Proficiency in ServiceNow platform architecture, development, and customization.
• Expertise in scripting languages like JavaScript, Glide, and AngularJS.
• Experience with Flow Designer, UI Builder, and Virtual Agent.
• Strong knowledge of integrations using REST/SOAP APIs, LDAP, SSO, and mid-server.
• Familiarity with ITIL frameworks and service management principles.

Soft Skills

• Excellent communication and presentation skills to work effectively with technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Leadership abilities to guide teams and manage priorities in a dynamic environment.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)
• ITIL v3/v4 Foundation Certification

Industry

• IT Services and IT Consulting

Employment Type