Servicenow Architect

Role & responsibilities:

As a ServiceNow Solution Architect, you will,

• Engage with stakeholders to understand user stories and determine requirements.
• Engage in Solution Design after all the required analysis and hand it over the development team for

implementation.

• Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out

of box functionality as possible.

• Customize and develop ServiceNow applications and support rollout of new applications and modules.
• Configure Application UIs and Workflows
• Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,

CMDB, Knowledge, and Self-service Portal.

• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and

have a high focus on impact to instance performance

• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
• Ensure that configuration is consistent across development, testing, and production environments.

Education and Experience:

6+ years of experience working in a design and development role for a ServiceNow Platform.

2+ years of experience as a ServiceNow administrator.

Experience in transitioning technology from locally focused to centralized technology service organization.

Experience with ITSM functions and modules within ServiceNow

Understanding of RESTful Web Service and APIs.

IT and Security management best practice (ITIL, COBIT, ISO standards).

Experience developing workflows and supporting service technology teams

Experience in developing solutions in JavaScript and Glide Record.