Servicenow Architect

Hi,

Exp: 11+Years

Location: Hyderabad, Mumbai, Delhi/NCR, Bengaluru, Kolkata, Pune, Chennai

Position: C2H

Qualifications required:

• 11+ years

  of IT experience, with at least

  6 years i

  n

  ServiceNow

  architecture and development.

• Deep expertise in multiple

  ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).

• Strong experience with

  ServiceNow scripting (JavaScript, Glide API), Flow Designer, and Service Portal.

• Proven track record in designing integrations using

  REST/SOAP

  APIs, web services, and third-party tools.
• Experience with ServiceNow platform upgrades, migrations, and performance tuning.
• Excellent communication, stakeholder management, and leadership skills.
• ServiceNow

  Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications required;

  Certified Application Developer (CAD) and Certified Technical Architect (CTA) preferred.
• Design and architect ServiceNow solutions across

  ITSM, ITOM

  ,

  HRSD, CSM

  , or other ServiceNow modules based on business needs.
• Lead and mentor ServiceNow developers and administrators; review code and solution designs.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Define and enforce ServiceNow platform standards, best practices, and governance frameworks.
• Architect integrations between ServiceNow and other enterprise systems using APIs, MID Servers, and integration tools.
• Oversee custom application development, scripting (client/server), and workflow automation within ServiceNow.
• Plan and manage ServiceNow upgrades, performance tuning, and platform optimization.
• Create and maintain architecture diagrams, technical documentation, and solution design documents.
• Ensure solutions adhere to security, compliance, and data privacy requirements.

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)