Servicenow Administrator

Job Summary:

ServiceNow Administrator

Key Responsibilities:

• Administer and maintain the ServiceNow platform, including user access, workflows, and configurations.
• Implement and manage ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
• Customize ServiceNow forms, fields, and UI policies to meet business requirements.
• Develop and maintain Service Catalog items and workflows.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure platform upgrades and patches are applied timely and without disruption.
• Maintain documentation for configurations, processes, and procedures.
• Provide training and support to end-users and internal teams.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience as a ServiceNow Administrator.
• Strong knowledge of ServiceNow ITSM modules and best practices.
• Experience with ServiceNow scripting (JavaScript, Glide API).
• Familiarity with ServiceNow integrations using REST/SOAP APIs.
• ServiceNow System Administrator certification is preferred.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team-oriented environment.

Preferred Qualifications:

• Experience with other ServiceNow modules like CMDB, Asset Management, or HRSD.
• Knowledge of ITIL framework and processes.
• Experience in Agile/Scrum environments.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and certification.
• Collaborative and inclusive work environment.
• Flexible work arrangements.