Servicenow Administrator

Essential Functions: Platform Maintenance: Ensure the stability and usability of the ServiceNow platform across production and non-production environments Configuration: Set up and configure ServiceNow applications and modules according to business requirements Customization: Develop custom scripts, workflows, and integrations using JavaScript, Web Services, HTML, and CSS Incident Management: Handle incidents, problems, and change requests related to the ServiceNow platform Data Management: Manage the Configuration Management Database (CMDB) and ensure data integrity using Discovery or equivalent methods Upgrades and Patching: Perform regular updates, patches, and code migrations to keep the platform up-to-date Documentation: Create and maintain process and knowledge documentation for team members and users User Support: Provide technical support and training to end-users and other stakeholders Knowledge, Skills & Abilities: Experience: At least 3 years of experience with the ServiceNow platform Certifications: ITIL certification and ServiceNow Administrator certification are highly desirable Skills: Proficiency in JavaScript, HTML, CSS, and familiarity with Agile/Scrum methodologies. Knowledge of IT service management (ITSM) and ITIL processes is also important Minimum Education and Work Experience Required: Bachelors degree in Computer Science, Information Systems or a related field is preferred