ServiceNow Administrator

Are you ready to grow your career in a global tech hub Cover-More Group is dedicated to ensuring safe travels worldwide and providing reliable services for travelers and partners alike. As travel insurance gains even more significance post-pandemic, we are committed to delivering exceptional service and invite you to join us on this journey. In this role, you will be responsible for enhancing business processes, managing continuous improvement projects, analyzing the current environment for automation opportunities, and overseeing functional and process documentation. You will coordinate upgrades and changes to the ServiceNow instance, manage permissions and access, troubleshoot system issues, set up reports and notifications, and collaborate with Project Managers and stakeholders to implement ITIL best practices. We are seeking individuals with a minimum of 5 years of experience in ServiceNow administration or development, hands-on experience with CMDB and CSDM, proficiency in JavaScript, XML, and HTML, and a ServiceNow System Admin certification. The ideal candidate will demonstrate expertise in incident, change, problem, request, CMDB, and knowledge management applications, possess IT service management experience, and have strong analytical, troubleshooting, and customer service skills. At Cover-More Group, we value optimism, caring, togetherness, reliability, and determination. With a global team of diverse professionals, we are on a mission to care for travelers at every stage of their journey. Our hybrid work week policy offers a healthy work-life balance, while our commitment to career growth, diversity, inclusion, and employee well-being sets us apart as an employer of choice. In addition to a supportive work environment, we offer a wide range of benefits including mediclaim insurance cover, personal accident insurance, flexible work arrangements, generous leave entitlements, and various other perks. If you are looking for a dynamic opportunity to contribute, learn, and grow, apply now and embark on an exciting journey with us at Cover-More Group.,