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Eveready Industries
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Service Technician For Professional Lighting

Service Technician For Professional Lighting

Eveready Industries

1 - 2 years

|

3 - 5 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

led lighting electronics luminaries

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

Diagnose and repair technical issues in Eveready products (e.g., rechargeable batteries, torches, lighting systems, small appliances).
Perform preventive maintenance and testing to ensure optimal performance of products.
Handle installation, demonstration, and servicing of products at customer sites or service centres.
Maintain accurate service records, job sheets, and feedback reports.
Coordinate with sales and customer support teams to address product complaints and service requests.
Ensure timely closure of service calls within defined turnaround times (TAT).
Manage spare parts inventory and report requirements to the service manager.
Follow company guidelines for safety, quality, and customer handling.
Train retailers and service partners on basic troubleshooting and product care.
Support warranty claim processing and product replacement as per company policy.

Qualification & Experience:

Education:
ITI / Diploma in Electrical, Electronics, or Mechanical Engineering.
Experience:
13 years of experience in service and repair of electrical or electronic products (preferably in consumer durables, lighting, or battery industry).

Key Performance Indicators (KPIs):

Service turnaround time (TAT) compliance.
First-time fix rate.
Customer satisfaction score (CSAT).
Warranty claim accuracy.
Field visit productivity.

Work Environment:

Field-based role involving travel to customer locations, dealers, and service centers.
May require handling small tools, testing equipment, and electrical components.

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