Service Team Lead (QR Sales)

One97 Communications Limited

15 - 20 years

0 Lacs

faridabad haryana

Posted:2 days ago| Platform: Shine logo

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Skills Required

team management sla management material management upselling analytical skills data management training dth broadband consumer electronics inventory management service background local market knowledge stock handling

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for the following tasks: - Managing a team of Service FSEs, with a minimum of 15-20 members. - Ensuring SLA Management by timely closure of tickets for both Proactive and Reactive Merchant issues, particularly those related to devices. - Handling Material Management processes from the Hub to FSE, including both Forward and Reverse Logistics. - Utilizing Upselling skills to enhance sales opportunities. - Demonstrating strong Analytical and Data Management abilities. - Adopting a Trainer Mindset to facilitate the growth and development of the team. To qualify for this role, you should meet the following criteria: - Possess a strong service background. - Have experience in industries such as DTH, Broadband, Consumer Electronics, etc. - Demonstrate knowledge of the local market. - Exhibit a strong understanding of stock handling and inventory management.,

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