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Service Team Lead - Lucknow

Service Team Lead - Lucknow

Paytm

15 - 20 years

0 Lacs

uttar pradesh

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

team management sla management material management upselling analytical skills data management training dth broadband consumer electronics inventory management service background local market knowledge stock handling

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate will be responsible for managing a team of 15-20 Field Service Engineers (FSEs) for efficient service delivery. You will be in charge of ensuring SLA management by resolving both proactive and reactive issues faced by merchants related to devices. Additionally, you will handle material management from the hub to FSE, including forward and reverse logistics. Your role will also involve utilizing upselling skills, being analytical, and managing data effectively. A trainer mindset is essential for this position. To qualify for this role, you should have a strong background in service management within industries such as DTH, Broadband, Consumer Electronics, etc. Local market knowledge and a deep understanding of stock handling and inventory management are also key criteria for this position.,

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Service Team Lead - Lucknow