Service support Executive

Job Title: service support Executive

Salary band: As per company norms

Job Type: non – technical

Reports To: CSD Manager

Qualification: B.com /BE /Diploma in Biomedical Engineering/ Electronic & Communication/Any graduate.

Experience: 0-2 Year Experience in relevant Field

Skill :

1. Should efficiently manage service call records, maintain documentation, and ensure accurate filing of job cards and reports.

2. Should carefully review and update service records, stock transfers, and installation reports to ensure accuracy.

3. Should learn and utilize Growsmart software for service call management, stock transfers, and process updates.

4. Should identify and resolve job card issues and assist in troubleshooting service-related problems.

Job Responsibility:

Primary

1. Service Calls—Go Through All Service Calls Daily Growsmart (With Customer Success Executive and Service Support Staff) and by Self Also.

2. Email Regarding Engineers Visit or Any Communication to Customer.

3. Stock Transfer of Items/Products to Be Dispatch of Sales Order.

4. Filing Of All Dispatched Job Cards After Scanning in Respective Delivery Notes.

5. Filing of All Service Reports (Installation Reports, Demo Reports, PMS, Casual, Inspections, Warranty/AMC/CMC in Respective File/Folder).

6. Learning Gradually All Process in Growsmart.

7. Update Demo Order Sheet on Daily Basis.

8. Finding Job cards For Providing to Stores Team and maintain Job Card Transaction Book.

9. Daily courier details-in google sheets, track the courier details and call customer and take follow ups.

10. Sending daily packing list to customer through mail by attaching docket details.

11. Adding warranty contract in growsmart along with installation reports, though base

12. Monthly verification (through invoice) of docket details

13. Making daily service packing list /delivery notes (either from estimation or from quotation) -all service dispatch.

14. Fill and update rep (in-house repair) file in order board

15. Maintain flight case (dispatched + received)

16. Matain site engineer or production site sheet.

Secondary

1. Maintain and Update Csd File (Installation and Demonstration and Surgery - Daily Basis)

2. Learning Service Calls Registration, Closing and Updating, Delivery Notes.

ADDITIONAL RESPONSIBILITIES WHENEVER REQUIRED:

1. Make Packing List at The Time of Requirement.

Solving Problems Faced in Job Cards by Checking Physically.

Job Type: Full-time

Pay: From ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person