Service Support Engineer

Key Responsibilities:

• Handle customer support calls and provide technical assistance.
• Troubleshoot and resolve issues related to laser printers (hardware and software).
• Perform installation, maintenance, and servicing of laser printers.
• Guide customers through basic troubleshooting steps over the phone or via remote support.
• Coordinate with the technical team for complex issue resolution.
• Maintain service logs and reports to track support activities.
• Ensure timely escalation of unresolved issues to higher technical support.
• Provide on-site support when required.

Key Requirements:

• Hands-on experience with laser printers, including troubleshooting and maintenance.
• Strong understanding of printer hardware, drivers, and connectivity issues.
• Excellent communication and customer-handling skills.
• Ability to diagnose and resolve technical issues over the phone or remotely.
• Basic knowledge of networking and connectivity troubleshooting is a plus.
• Ability to work independently and manage multiple service requests.

Job Types: Full-time, Permanent

Pay: Up to ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in handling customer calls to provide effective troubleshooting and support ?
• Do you have hands-on experience with laser printers ?
• We have salary budget upto 23K. Is it fine ?
• What is your current salary?

Experience:

• Total: 1 year (Required)

Work Location: In person