Service Sales Manager

As the Service Manager at Carrier Commercial Refrigeration, you will play a key role in overseeing and driving growth in our service business. Your primary responsibilities will include revenue management, customer focus, operational excellence, team leadership, and data-driven insights to ensure the success and profitability of our service offerings. In terms of revenue management, you will be tasked with developing and executing strategies to increase service contract sales, spare parts, and other revenue streams. Monitoring and reporting on revenue performance will also be essential, allowing you to identify areas for growth and improvement within the service business. Customer focus is another critical aspect of the role, where you will build and maintain strong relationships with clients to ensure satisfaction and loyalty. By gathering customer insights, you will be able to inform service offerings and pricing strategies, further enhancing the customer experience. Operational excellence will be achieved through collaboration with service teams to ensure timely and quality delivery of services. Your role will also involve optimizing service processes to improve efficiency and profitability, contributing to the overall success of the service business. Team leadership is a key component of the position, where you will lead and mentor the service team to achieve revenue targets and maintain high performance. Fostering a culture of accountability, innovation, and customer focus will be crucial to driving success within the team and the organization as a whole. Data-driven insights will guide your decision-making process, as you analyze market trends, customer data, and competitor performance to refine service strategies. Regular performance reports presented to senior leadership will help track progress and ensure alignment with organizational goals. To qualify for this role, you should hold a Bachelor's degree in Business, Engineering, or a related field (a Master's degree is a plus). Proven experience in service revenue management, preferably in the refrigeration, HVAC, or related industries, is required. Strong analytical skills, experience in revenue forecasting and budgeting, excellent communication and interpersonal skills, proficiency in CRM systems and data analysis tools, as well as a results-oriented mindset with a track record of achieving or exceeding targets are all essential qualifications. Join Carrier Commercial Refrigeration today and be a part of our mission to create innovative solutions that improve lives and contribute to a sustainable future. Carrier Commercial Refrigeration is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,