Service Relationship Manager

As a Client Relationship Manager at IDFC First, your role involves managing clients on behalf of the bank and cultivating strong relationships to enhance client satisfaction and drive the sales of products and services. Your primary goal is to offer financial advice to customers, including investment and financial planning, while ensuring a seamless customer experience to establish IDFC First as their primary bank for all banking needs. **Key Responsibilities:** - Support in managing all Private Bank sales and service activities in the assigned region - Provide comprehensive information on products and services to customers, ensuring top-notch service delivery - Analyze clients" cash, capital, and investment requirements - Monitor client account performance and recommend strategies to enhance returns - Implement an effective control framework and manage operational risks - Automate key business activities for enhanced efficiency - Drive digitization initiatives to streamline processes - Ensure compliance with bank guidelines, audit, and regulatory requirements - Stay updated on market trends and compare with competitor banks" best practices - Enhance customer journey and partner experience to differentiate the bank - Evaluate and implement digital enablement strategies for operational efficiency - Collaborate with other departments to offer top-notch products and services **Managerial & Leadership Responsibilities:** - Mentor and coach senior team members on customer centricity, innovation, compliance, and integrity - Foster an environment focused on automation and digital enablement to meet customer needs effectively - Recruit and retain top talent for key roles within your team As a qualified candidate, you should possess: - Graduation in any field - Post-graduation in any discipline - Minimum of 8 years of experience in a similar role Join IDFC First as a Client Relationship Manager and contribute towards building lasting relationships with clients while driving business growth and operational excellence.,