Service Relationship Manager

Yes Bank

2 - 4 years

3 - 6 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

service sales customer service branch operations teller activities cash handling rm servicing operation service operations teller operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

First Time Right on all internal and external processes regarding banking and investment requirements of mapped clients
Take ownership for end to end closure and delivery of service to YES FIRST clients through coordination for service and transactional requirements
Provide a product and process level expertise to YF clients to ensure that service standards are met
Service Anchor is required to ensure all service delivery issues of Yes First clients resolved at branch level with near zero escalations.
Ensure continuity of client engagement on the service delivery front in case of unavailability of RM due to various RM leave, Attrition Gap Period. During the RM absence, while the sales and productivity is deferred, continuity is engagement is critical on the service front in order to ring fence the client. This is even crucial considering that most attiring RMs join the competition.
The proposed branches for YF Service Anchor has base of YES FIRST clients > 400 whereby walk-in of YES FIRST clients is a regular feature. At the time of Walk-in of YF client, following is important
Attend to walk-in of YF clients if any and engage with clients and provide unified service face
Provide single point of ownership to resolve service query across products

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