86 Service Portal Jobs - Page 2

As a ServiceNow Portal Developer specializing in Service Portal and Employee Service Center (ESC), you will be responsible for designing, developing, and customizing ServiceNow Service Portals and ESC to create intuitive, responsive, and user-centric portals. Your role will involve building mobile-responsive, user-friendly interfaces, enhancing portal functionalities for improved employee self-service experiences, and collaborating with stakeholders to gather requirements and translate them into effective portal solutions. You will ensure best practices in UI/UX within the ServiceNow environment. To be successful in this role, you should have 4+ years of experience with a strong expertise in ServiceNow Portal development. You must possess hands-on experience with Service Portal and ESC, a good understanding of HTML, CSS, JavaScript, and AngularJS within ServiceNow, and the ability to design and implement clean, intuitive user experiences. Possessing a ServiceNow certification would be considered a plus. Join us in this exciting opportunity to contribute to our growing team and play a key role in building and enhancing user-centric portals on the ServiceNow platform. This position offers PAN India location flexibility with remote/hybrid work options. If you are passionate about creating seamless user experiences aligned with business needs, we look forward to having you on board.,

The Senior Software Developer position involves developing strategic solutions for new services and functionality. You will design software and actively participate in programming, testing, and documentation throughout the Software Development Life Cycle (SDLC). Effective communication with the team, organization, and external vendors is a key aspect of this role. Your primary responsibilities will include collaborating with IT teams to implement future automations, integrating ServiceNow modules, and architecting ServiceNow automation, scripting, and integration with existing systems like Active Directory. You should have hands-on experience with REST API integration and other ServiceNow integration methods, along with a strong understanding of Flow Designer. Additionally, knowledge of ServiceNow modules such as Incident Management, Problem Management, Change Management, and others is essential. In this role, you will be responsible for implementing SAM Pro and HAM for clients, conducting workshops to showcase the value of solutions, developing custom software solutions, customizing ServiceNow applications, and supporting the planning and training of internal clients. Collaboration with team members, peer leadership, and adherence to quality standards and procedures are also key aspects of the position. To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, along with a minimum of 3+ years of software development experience. Proficiency in programming, software engineering standards, Windows and Unix operating systems, and excellent communication skills are necessary. You must also demonstrate strong analytical skills, ingenuity, and the ability to work independently on multiple projects simultaneously.,

Key Skills: ServiceNow, SAMPro, HAMPro, CMDB, Service Portal, Integrations, ITSM, Incident Management, Problem Management, Change Management. Roles & Responsibilities: Administer and configure ServiceNow, focusing on SAMPro, HAMPro, and CMDB modules. Manage SAMPro Maturation, ensuring efficient management and usage of the application. Oversee the SAMPro Workspace for streamlined operations and enhanced user experience. Implement and configure HAMPro to optimize hardware asset management. Develop and maintain integrations between ServiceNow and other enterprise applications. Work with Service Portal for efficient user interface and experience in ITSM. Provide expertise in incident, problem, and change management processes using ServiceNow. Troubleshoot and resolve issues in the ServiceNow environment. Experience Requirement: 5-10 years of experience as a ServiceNow Administrator or ITSM Senior Developer. Hands-on experience with SAMPro, HAMPro, and CMDB modules in ServiceNow. Strong background in implementing integrations and managing Service Portal. Experience with SAMPro Maturation and Workspace management. Education: Any Graduation.

You are an experienced ServiceNow Portal Developer with over 4 years of experience and expertise in Service Portal and Employee Service Center (ESC). You will be responsible for designing and customizing ServiceNow Service Portals and ESC, building user-friendly interfaces, and enhancing portal functionalities to improve employee self-service experiences. Your role will involve collaborating with stakeholders to gather requirements and translate them into effective portal solutions while ensuring best practices in UI/UX within the ServiceNow environment. Key Responsibilities: - Design, develop, and customize ServiceNow Service Portals and ESC. - Build intuitive, mobile-responsive, and user-friendly interfaces. - Enhance portal functionalities to improve employee self-service experiences. - Collaborate with stakeholders to gather requirements and translate them into effective portal solutions. - Ensure best practices in UI/UX within the ServiceNow environment. Requirements: - 4+ years of overall experience, with significant expertise in ServiceNow Portal development. - Strong hands-on experience with Service Portal and ESC. - Good understanding of HTML, CSS, JavaScript, AngularJS within ServiceNow. - Ability to design and implement clean, intuitive user experiences. - ServiceNow certification is a plus. Location: PAN India (Remote/Hybrid flexibility),

*Key responsibilities for a ServiceNow UI Builder include designing and customizing user interfaces and Service Portals, collaborating with teams to translate requirements into technical specifications, and implementing web designs using technologies like HTML, CSS, and JavaScript within the ServiceNow framework. *Responsible for managing components, testing and debugging UI elements, providing technical expertise on UI Builder, and staying updated on the latest platform enhancements. *Required skills include experience as a ServiceNow Developer with a focus on UI Builder and Service Portal development, proficiency in JavaScript, HTML, and CSS, a solid understanding of the ServiceNow platform, and experience with UI/UX design principles.

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you will be working with cutting-edge technologies alongside a team of talented individuals who are dedicated to making real positive changes in an increasingly virtual world. We are currently seeking to hire ServiceNow Professionals in various locations including Hyderabad, Pune, and Indore. As a ServiceNow Technology Lead, you will be responsible for leveraging your 6+ years of IT experience, including 4+ years in ServiceNow, to lead a team of consultants in implementing and supporting the ServiceNow platform. You will work closely with external clients and internal project teams to achieve outcomes within the Agile Methodology. Your role will involve gathering and documenting requirements, mentoring team members, developing technical solutions, and facilitating the rollout of new applications and modules in ServiceNow. Key Responsibilities: - Gather and document user, process, and technical requirements - Lead a team of ServiceNow Consultants in implementation, administration, and support engagements - Hands-on development of the ServiceNow platform - Perform system changes, integrations, data migrations, and modifications to workflows - Collaborate with other IT functions to design solutions for complex problems - Conduct system and integration testing - Monitor application health, usage, and compliance - Identify and mitigate technical risks - Provide daily supervision and direction to support staff - Document solutions in a client-friendly manner Primary Skills & Qualifications: - Bachelor's degree in Computer Science or related field - 6+ years of IT experience, with at least 4 years in ServiceNow - Experience leading ServiceNow projects and offshore teams - Thorough understanding of ITIL/ITSM processes - Hands-on experience with ServiceNow modules and functionalities - ServiceNow certifications including CSA, Implementation Specialist, and ITIL V3 foundation Joining YASH will empower you to build a rewarding career in a supportive and inclusive team environment. We offer continuous learning opportunities and a workplace grounded in flexible arrangements, trust, collaboration, and a commitment to achieving business goals. If you are looking to grow your career while contributing to a positive work culture, YASH is the place for you.,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for the role of Principal Consultant Service Now Tech Lead In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities You are the technical owner and m anage a team of developers, assign their tasks and provide technical guidance as needed . Mentor and lead a team of d evelopers. Participate in requirement discovery with clients , d esign and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Reviews design and code per sprint to ensure quality . C reation and customization of complex workflows and custom workflow activities. Coordinate with Client, Architects , Business Analysts, and developers to translate b usiness requirements to t echnical requirements and development tasks. Contribute and review user stories . Build and maintain technical documentation . Monitor health, usage, and overall compliance of ServiceNow and its applications Develop a keen understanding of the products we implement and client business . Provide p roduction support and be able to resolve problems under pressure. Assists in project estimati on . Participate in regular Knowledge Transfer sessions with ServiceNow Developers Stay current with new and updated capabilities of the ServiceNow Platform Coordinate upgrades to Production and Sub-Production instances Coordinate sub-production testing, evaluation, and regression remediation Participate in blueprinting workshops and contribute with documentation and effort estimation. Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications Relevant experience ServiceNow Development Demonstrate prior experience in leading client projects as a technical lead . Certified System Administrator (CSA) plus one m ainline Implementor certifications (CSM / HRSD/ITSM/ GRC etc. ) Strong hand-on e xperience in Java scripting, debugging and d eployment using update sets for new applications, enhancements, and version upgrades Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists , APIs , Service Portal etc. Excellent c ommunication Skills for c lient facing roles. Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills K nowledge of Azure Dev O ps/ TFS / Jira / Rally Etc. Job Principal Consultant Primary Location India-Bangalore Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 2, 2025, 11:13:12 AM Unposting Date Ongoing Master Skills List Digital Job Category Full Time,

Role & responsibilities : Design Interface solutions based on Functional Specs and the review of technical specifications. Define systems strategy, develop systems technical requirements, design and prototype testing, and define support procedures, plus implement workable business solutions. Provide solutions to complex business problems. Translate business requests into application system solutions. Analyze system user requirements to define and design system interfaces, enhancements, and/or modifications . Work closely with the business and functional teams regarding the viability of business requirements and the potential impact Support the implementation and migration of projects. Deliver business transformation through disruptive technology innovation Serve as platform SME to technology and business partners, as well as junior developers Lead change and innovation - pursue opportunities to adopt new technologies and drive adoption to enhance business outcomes - drive and mange high-quality execution across organizational lines. Qualifications : 8+ years of successfully delivering software products in a complex, enterprise environment 5+ years of ServiceNow development and administration experience Ability to capture complex requirements and create high level architectural designs, and build Epic/Story backlog to execute the design Strong understanding of scoped applications and custom application development Experience building custom business rules, script includes, widgets, macros and other advanced development functions Experience implementing Service Portal and creating custom pages, widgets, applying themes, custom CSS, etc.

Design, develop, configure, and implement ServiceNow ITSM modules such as Incident, Change, Problem, Request, Knowledge, and Service Catalog. Develop custom applications and workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and other platform capabilities. Conduct requirement gathering sessions and workshops with business stakeholders and subject matter experts. Build and support ServiceNow integrations using REST/SOAP APIs and Integration Hub with third-party tools and data sources.

You should have 3 to 6 years of experience and be based in either Pune or Bangalore for the permanent role of ServiceNow ITX at our company. We are looking for candidates with a B.E in Computer Science or IT / MCS/ MCA equivalent. Your main responsibilities will include supporting and maintaining all technical aspects of the ServiceNow platform, designing and developing both out-of-the-box (OOTB) and custom applications with a primary focus on ITX and HRSD development. You will also be responsible for collaborating with stakeholders during requirement gathering sessions, converting user stories into technical solutions, working independently with minimal supervision, testing new and existing functionality, documenting processes, and training end users and stakeholders. To be successful in this role, you should have at least 3 years of relevant experience in developing applications using the ServiceNow platform, expertise in at least one or two of the following areas: ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM, experience with the Now mobile app, and extensive experience creating custom Widgets using various technologies like HTML, CSS, Bootstrap, AngularJS, Server-Side scripting, Jelly Script, and jQuery. Additionally, you should have experience with integrations including AD, MID Server, and third-party tools using web services, SOAP, REST, etc., knowledge of Scoped applications and Service Portal, understanding of domain separation, excellent analytical, logical, communication, and problem-solving skills, ServiceNow CSA (Certified System Administrator) and ServiceNow Certified Application Developer certifications. It would be nice to have ITIL certification, relevant ServiceNow Certified Implementation specialist certification, and experience with agile development methods like SCRUM. DxSherpa Technologies is a global IT services company with headquarters in the US and India. As a ServiceNow-exclusive Premier partner, we serve medium to large enterprises across Asia, Europe, and North America. Our expertise lies in industries such as Manufacturing, Banking, Insurance, IT, and Healthcare. We have a dedicated team of 300+ consultants focused on helping clients create, streamline, and optimize IT, Customer, and Employee digital workflows on the ServiceNow platform. If you are interested in joining our team and contributing to our mission of simplifying and optimizing the path to Digital Transformation, please reach out to Leena Gangurde at leena.gangurde@vyomlabs.com.,

As a Principal Consultant Service Now, you will play a crucial role in leading a team of developers, providing technical guidance, and ensuring successful project delivery. You will collaborate with clients to understand their requirements, design solutions on the ServiceNow platform, and oversee the development process. Your expertise in ServiceNow development, strong leadership skills, and proactive approach will be essential to drive continuous improvement and innovation. Your responsibilities will include mentoring and leading a team of developers, participating in requirement discovery sessions, designing and developing solutions on the ServiceNow platform, and ensuring quality through code reviews and testing. You will be responsible for creating and customizing workflows, translating business requirements into technical tasks, and maintaining technical documentation. Additionally, you will monitor the health and compliance of ServiceNow applications, provide production support, and assist in project estimation. To excel in this role, you should possess relevant experience in ServiceNow development, demonstrate leadership in client projects, and hold certifications such as Certified System Administrator (CSA) and other mainline Implementor certifications. Strong hands-on experience in Java scripting, debugging, and deployment, along with proficiency in various ServiceNow components, will be key to your success. Effective communication skills, problem-solving abilities, and a positive outlook are also crucial for client-facing roles and team collaboration. Preferred qualifications include knowledge of tools like Azure DevOps, TFS, Jira, or Rally, which can enhance your project management capabilities. By staying current with new ServiceNow capabilities, contributing to best practices, and leading training workshops, you will contribute to the continuous development of the team and drive professional advancement. If you are a self-motivated individual with a passion for technology, a hunger for learning, and a drive to make a meaningful impact, we invite you to join us on our journey of creating a better world through innovative solutions and relentless pursuit of excellence.,

Genpact is a global professional services and solutions firm that shapes the future by delivering outcomes to clients across 30+ countries. With a workforce of over 125,000 individuals, we are characterized by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, utilizing our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for a Principal Consultant, ServiceNow Developer to join our team. In this role, you will consult internal customers on industry and ServiceNow best practices, contribute individually to project and solution delivery, drive continuous improvements in our implementation methodology and service offerings, and more. Responsibilities: - Manage ServiceNow instance upgrade and performance/security-related tasks - Develop integration components through REST - Contribute as a key member of the overall implementation project team - Drive continuous improvements in implementation methodology and service offerings based on customer experiences Qualifications we seek in you: Minimum Qualifications: - Bachelor's in Computer Science, Information Systems Management, Computer Engineering, or equivalent - Hands-on experience with agile methodologies - Expertise in writing JavaScript code - Exposure to AngularJS/React framework or experience on Service Portal/UI Builder - Familiarity with SOA technologies like REST, SOAP - Expertise with HTML technologies including HTML, CSS, Bootstrap - Exposure to AI/ML technologies and LLM models is a plus - Experience in coding, object-oriented, and modularized software - Demonstrated success in completing complex projects on time - Ability to quickly learn new technologies - Proven experience as a key technical resource leading the development of solutions - Ability to influence and consult on key technical decisions during project delivery - Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Preferred Qualifications/Skills: - Proven team player and team builder - Strong communication skills (written and verbal) - Experience in designing and developing applications on the ServiceNow platform - CIS - Discovery, ServiceNow Certified Implementation Specialist - Discovery - CSA, ServiceNow Certified System Administrator If you are a dynamic individual with a passion for technology and a desire to drive innovation, we encourage you to apply for this position. Join us in our journey to create a better world for all through cutting-edge digital solutions.,

Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC. Role & responsibilities Preferred candidate profile

Senior ServiceNow ITAM Process Architect NTT DATA is looking for an exceptional Senior ServiceNow Process Architect to add to our Business Process Consulting organization. Youll be responsible for setting the stage for our engagements by partnering with our clients to serve as a trusted advisor. You’ll work as part of the project leadership team to help define the client’s ServiceNow transformation through gathering requirements aligned with process and platform best practices. Why we think this position is great: Your experience will be leveraged as part of the core delivery team to work with IT business leaders and process owners to impact and optimize their business process operations. You will have the opportunity to continue to grow and expand your consulting, collaboration, and communication skills by leading client and internal meetings. You will use your knowledge and creativity to create dynamic collateral in the form of client workshop presentations and process workflows, as well as delivery tools, aids, marketing, and training materials used for our clients. Our Business Process team has ample opportunity for growth and a strong emphasis on continual improvement. Primary Responsibilities: • Work closely with our clients to determine strategies for increased solutions adoption and organizational readiness • Leading functional discovery and process workshops and working sessions leveraging the NTT methodology • Defining industry and client specific business process solutions while identifying opportunities and advising on all things business process related to ServiceNow implementation projects • Furthering your ServiceNow Expertise by developing knowledge on multiple practices within the ServiceNow platform Basic Qualifications: • 4+ years of hands on ServiceNow experience, specifically in ITAM • 3+ years of experience leading business process design workshops to elicit client requirements, specifically related to ITAM Preferred Qualifications: • ITIL Foundations • ServiceNow Certified System Administrator Certification • ServiceNow additional practice areas such as SPM, HSRD, CSM, ITSM, SAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.

Role & responsibilities Skills Expertise doing development on ServiceNow ITSM, HRSD, CMDB, Knowledge Base, and other modules. Proficiency in HTML, JavaScript, APIs, CSS, and other relevant scripting languages for ServiceNow. Experience in Service Portal, Now Mobile, CMDB, Knowledge Base, workflows, integrations and more. Have understanding of Dev Ops and Agile Methodologies. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills for working with cross-functional teams. Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Responsibilities Perform tasks related to ServiceNow Development and Support. Collaborate with business users, business analysts, and project managers to understand and interpret business requirements, ensuring alignment with technical capabilities and system constraints. Coordinate with system architects and other stakeholders to develop comprehensive solution designs that meet business needs and technical requirements. Write clear and detailed technical design documents, outlining system configurations, customizations, and development processes. Conduct functional testing to ensure the solution meets business requirements and perform user acceptance testing (UAT) support to ensure successful implementation. Provide ongoing support for the ServiceNow platform, addressing issues, troubleshooting, and resolving incidents as needed to ensure system stability and performance. Report on task progress, including timelines, potential risks, and issue resolution status to project managers and stakeholders. Perform additional related tasks as necessary to support the overall success of the project or platform enhancements. Education: Bachelor in Computer Science Exp: Minimum 5 Year

Greetings of the Day. Maantic Inc is a Digital Transformation Service Provider helping organizations redefine business processes and transform customer experiences to stay ahead in a fast-paced dynamic world. Maantic Inc was established in 2009 in Sunnyvale, CA, USA. We started our off-shore operations in 2014 in India, with Delivery Centres in Pune, Kolkata; and a connect centre in Hyderabad. Our certified consultants and highly qualified technical teams provide superior Digital Transformation Services and end to end Business Solutions. We cover various industry verticals including BFSI, Pharma, Healthcare, Manufacturing, Retail and the Gaming industry. Maantic also has its presence in Florida (USA), Canada, Singapore and Australia. Globally we are 500+ and Increasing YOY. Maantic's core focus is in BPM, CRM and RPA Technologies and is business partners with Pegasystems, Appian, Salesforce, ServiceNow, Automation Anywhere and UiPath. We have a growing presence in QE&A and Emerging Technologies like Web Technologies, Data Engineering, Data Analytics, Enterprise Cloud Solutions, AI and ML domain as well. Please refer to the Company Profile: https://www.maantic.com/ ServiceNow Developer - HRSD (Senior to Architect level) Location : Pan India - Remote Notice Period : 0 to 15 days (preferred Immediate Joiners and Serving NP) Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with a strong focus on HRSD implementation and customization (minimum 3-5 years). Deep expertise in ServiceNow HRSD modules including: - HR Case Management - Knowledge Management - Employee Service Center / Employee Center Pro - Lifecycle Events (Onboarding, Offboarding, etc.) - Employee Document Management - Virtual Agent - HR Agent Workspace Strong proficiency in ServiceNow platform development: - JavaScript, GlideScript, HTML, CSS - Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, Access Control Lists (ACLs) - Workflows, Flow Designer, Service Catalog, Service Portal development (Widgets, Pages) - Custom Application Development (Scoped Applications) Extensive experience with integrations: - REST/SOAP APIs, JSON, XML - MID Servers - Knowledge of common HR system integrations (e.g., Workday, SAP HR). Solid understanding of HR functions, processes, and best practices. Experience working in an Agile/Scrum development environment. Excellent problem-solving, analytical, and critical thinking skills. Strong communication (written and verbal), interpersonal, and collaboration skills. Ability to work independently and as part of a cross-functional team. ServiceNow Certifications (preferred): - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - HR Service Delivery In case you would be interested for this opportunity, please share your: - Current CTC - Expected CTC - Notice period - Reasons for Looking out - LinkedIn Link Kindly Ignore in case you have already applied or this email is not relevant. Regards and Thanks | E-Verify Employer | Certified Minority Business Enterprise | Pega & Salesforce Gold Partner | Appian | UiPath | ServiceNow | NAMRATA SHARMA Senior Technical Recruiter Mobile: 7262979034 / 9322758248 Email: namrata.sharma@maantic.com Website: https://www.maantic.com/ LinkedIn: https://www.linkedin.com/in/namrata-sharma-968a4119b/Role & responsibilities Preferred candidate profile

ServiceNow ITSM,ServiceNow HRSD,ITSM,Integration, Service Portal, Virtual Agent,HRSD Module,Asset Management,Python,ITSM,Integration, Service Portal, Virtual Agent

Role & responsibilities The role requires expertise in ServiceNow scripting, integration, and configuration to ensure the platform meets the organizations needs. Responsibilities: • Implement CSM OR ITOM OR CMDB OR HRSD OR FSM OR ITSM solutions using industry best practices within the ServiceNow platform. • Develop and customize ServiceNow applications, workflows, and scripts, including Business Rules, Script Includes, Fix Scripts, etc. • Create and configure Service Portal and widgets. • Integrate ServiceNow with other systems using REST and SOAP-based integrations, and create scripted REST and SOAP APIs. • Implement ServiceNow projects in a Domain-separated instance. • Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. • Develop custom applications within ServiceNow. Preferred candidate profile Hands on experience in Servicenow with any of the below modules. CSM, ITOM, CMDB, HRSD, FSM

ServiceNow Developer Experience: 5+ Years Location: Pune/Mumbai/Chennai/Bangalore - Hybrid Notice Period: Serving till 20th August works JD: Skills Required: ServiceNow Development Client-side scripting (e.g., GlideForm, GlideUser) Server-side scripting (e.g., Business Rules) Service Portal Configuration Business Rules (all types) Integrations (REST/SOAP, MID Server) IRM (Integrated Risk Management) Agile Environment Experience Mentoring & Support to Junior Engineers ATF (Automated Test Framework) Software Customization (forms, workflows, reports) Data Import / Transform Maps Platform Understanding / Core Tables Debugging & Code Optimization Good To Have: (Not Mandatory) Scoped Applications APM / Enterprise Architecture

Business Rules, Client Scripts,Script Includes,Flows, Dashboards,Workspaces Mobile App Development on ServiceNow JavaScript, HTML, CSS, SQL Modules: ITSM , ITAM (Hardware Asset Management) Tools: ServiceNow Studio, Flow Designer, Service Portal

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting Applications for the role of Lead Consultant - Service Now Developer In this role, you will be the technical owner & manage a team of developers, assign their tasks & provide technical guidance as required. Responsibilities . You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. . Mentor and lead a team of developers. . Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. . Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. . Reviews design and code per sprint to ensure quality. . Creation and customization of complex workflows and custom workflow activities. . Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. . Contribute and review user stories. . Build and maintain technical documentation. . Monitor health, usage, and overall compliance of ServiceNow and its applications . Develop a keen understanding of the products we implement and client business. . Provide production support and be able to resolve problems under pressure. . Assists in project estimation. . Participate in regular Knowledge Transfer sessions with ServiceNow Developers . Stay current with new and updated capabilities of the ServiceNow Platform . Coordinate upgrades to Production and Sub-Production instances . Coordinate sub-production testing, evaluation, and regression remediation . Participate in blueprinting workshops and contribute with documentation and effort estimation. . Support COE in continuous development of training paths for professional advancement. . Contribute to ongoing definition of best development and solution practices. . Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications . Demonstrate prior experience in leading client projects as a technical lead. . Certified System Administrator (CSA) . Mainline Implementor certifications (ITOM) / Implementation experience of ITOM module . Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades . Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API&rsquos, Service Portal etc... . Excellent communication Skills for client facing roles. . Good management, analytic, problem solving & interpersonal skills . Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills . Knowledge of Azure DevOps/ TFS / Jira / Rally Etc. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Key Responsibilities: Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform Perform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee Center Create configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAs Integrations knowledge using REST SOAP Hands on Experience on Service Portal Hands on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions Define complex application development administration and programming standards Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups Support and create any necessary project documentation that relates to evidencing our requirements Documenting our processes and procedures and supporting the creation of solution and operations documents Experience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc and build POCs You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer implementation role Good knowledge of ServiceNow and ITIL Understanding Scrum Methodology Strong engagement communication and facilitation skills ServiceNow Certified System Administration Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

We are seeking an experienced Senior Developer specializing in ServiceNow HRSD to join our team The candidate will serve as the subject matter expert in ServiceNow HRSD platform, Service Portal, integrations, and reporting Responsibilities include designing, developing, troubleshooting, and maintaining ServiceNow HRSD modules like Case Management, Knowledge Management, HR Agent Workspace, Service Portal, and more The candidate should have strong experience in application development lifecycle, excellent technical troubleshooting and communication skills, and a proactive approach towards stakeholder management Immediate joiners with excellent technical and project management skills are preferred Location options include Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, and Coimbatore

Integrations Essential IRM Desirable Scoped Application Desirable APM / Enterprise Architecture Desirable Experienced working in an Agile environment Ability to support and mentor engineers with less experience Experience level 6-8 yrs. of ServiceNow Development experience Responsibilities : Hands-on experience on Client and Server-Side scripting, Service Portal configurations, and all types of Business Rules ServiceNow development experience with hands-on experience on IRM Design, build, and test ServiceNow enhancement stories Provide software coding and customization including: Screen tailoring Workflow administration Report setup Data imports Integration Scripting Third-party software integrations Custom application development Good understanding of platform and core tables Efficiency in writing and debugging code Create and maintain ATF (Automated Test Framework) Mandatory Skills : Servicenow development, Integration, ITSM, Servicenow Support & Service now Administration

Integrations Essential IRM Desirable Scoped Application Desirable APM / Enterprise Architecture Desirable Experienced working in an Agile environment Ability to support and mentor engineers with less experience Experience level 6-8 yrs. of ServiceNow Development experience Responsibilities : Hands-on experience on Client and Server-Side scripting, Service Portal configurations, and all types of Business Rules ServiceNow development experience with hands-on experience on IRM Design, build, and test ServiceNow enhancement stories Provide software coding and customization including: Screen tailoring Workflow administration Report setup Data imports Integration Scripting Third-party software integrations Custom application development Good understanding of platform and core tables Efficiency in writing and debugging code Create and maintain ATF (Automated Test Framework) Mandatory Skills : Servicenow development, Integration, ITSM, Servicenow Support & Service now Administration