ServiceNow OMT

As a ServiceNow developer for OMT, your role involves designing, developing, and implementing solutions on the ServiceNow platform, specifically focusing on the Order Management for Telecom (OMT) module. You will collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements. Your responsibilities include developing ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to address telecom order management needs. Additionally, you will configure and customize Order Management modules to facilitate the seamless handling of product orders, service requests, and provisioning workflows. Integration of ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments is also part of your role. Supporting UAT, defect fixing, and performance tuning for order management processes, while following Agile delivery practices and participating in daily stand-ups, sprint planning, and retrospectives are key aspects of your responsibilities. Ensuring compliance with coding standards, security guidelines, and ITSM best practices is crucial. Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module - Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements - Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs - Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows - Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments - Support UAT, defect fixing, and performance tuning for order management processes - Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives - Ensure compliance with coding standards, security guidelines, and ITSM best practices Qualifications Required: - Hands-on development experience in ServiceNow platform - Strong knowledge of ServiceNow Order Management for Telecom (OMT) module - Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage - Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal - Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment - Ability to write technical documentation, design documents, and deployment guides - Experience in working in Agile/DevOps environments,