ServiceNow Service Catalog Engineer

Job Title:

Experience Level:

Location: Bangalore

Job Summary

ServiceNow Service Catalog Engineer

Service Catalog and Request Management

Key Responsibilities

• Design, configure, and maintain Service Catalog, Request Management, and Record Producers in ServiceNow.
• Create and manage catalog items, order guides, and variables to support business service requests.
• Develop fulfillment workflows using Flow Designer and Workflow Editor for automated request handling.
• Configure approvals, notifications, SLAs, and assignment rules for catalog items.
• Design and optimize Service Portal pages or UI Builder experiences to improve catalog visibility and usability.
• Ensure catalog consistency with naming conventions, categorization, and accessibility standards.
• Collaborate with business stakeholders to gather requirements and ensure catalog items meet organizational needs.
• Provide ongoing maintenance, enhancements, and documentation for the Service Catalog.
  

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• 48 years of hands-on experience with ServiceNow Service Catalog and Request Management.
• Strong experience with Flow Designer, Workflow Editor, and Record Producers.
• Experience designing Service Portal or UI Builder pages for enhanced user experience.
• Knowledge of approvals, notifications, SLAs, and assignment rules configuration.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work with cross-functional teams and translate business requirements into system configurations.
  

Preferred Qualifications

• ServiceNow certification(s) such as CIS Service Catalog or CSA.
• Experience with ITSM processes and other ServiceNow modules like Incident, Change, or CMDB.
• Understanding of automation best practices and ServiceNow development standards.