2386 Service Operations Jobs - Page 29

About The Role Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Specialist Qualifications: MBBS Years of Experience: 0 to 2 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Agility for quick learningAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification MBBS

About The Role Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Detail orientationPrioritization of workloadStrong analytical skillsDetail orientationPrioritization of workloadStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Looking for someone with KYC experience along with ECDD/OCDD knowledgeProficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Know Your Customer (KYC) OperationsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

About The Role Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BCom/MCom Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom

About The Role Skill required: Record To Report - Account Reconciliations Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for Accounting & Financial Reporting StandardsDetail orientationPrioritization of workloadStrong analytical skillsAccounting & Financial Reporting StandardsDetail orientationPrioritization of workloadStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Great Communication SkillsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy for remediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

About The Role Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIProcess by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Data Analytics - with a specialization in the marketing domain Ability & experience working with paid media, CRM, Digital Advertising Analytics Website clickstream data and GA 4 Knowledge Highly experienced with SQL, Python and Big Query for exploring large datasets. Data Storytelling Familiarity with Tableau and Looker is a plus Problem-solving skills Ability to establish strong client relationship Ability to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Technology Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Risk managementAbility to establish strong client relationshipProblem-solving skillsAdaptable and flexibleAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Record to Report Ops Senior Analyst Qualifications: MCom/CA Inter/ICWA(Inter) Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.The Financial Tracking and Reporting team focuses on providing the financial controls and reporting in order to effectively manage CFM activities. This includes providing project-level cost and expense reporting, invoice generation and tracking, project financial tracking, reporting and analytics. The role requires a good understanding of general ledger, balance sheet, statutory reporting, client reporting, fund reporting, Financial Planning & Analysis (FPNA), budgeting and forecasting. What are we looking for Financial Consolidation & Close OperationsProblem-solving skillsAgility for quick learningStrong analytical skillsAdaptable and flexibleResults orientationBalance Sheet Account Reconciliations Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification MCom,CA Inter,ICWA(Inter)

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsEducated to Degree LevelMinimum of 4 years experience of working within a KYC/AML environmentMinimum of 1 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levels Qualification Any Graduation

About The Role Skill required: Record To Report - Intercompany Account Reconciliation Designation: Record to Report Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Recording and reconciliation of transactions which have occurred between entities of the same company, also Includes assuring that transactional relationships between the entities are in balance. Reconciling AR sub ledger balances and highlighting any debit balances. It provides details of reconciling against GL, Treasury open items, intercompany reconciliation and final summary of outstanding payments with discount earned and penalties paid. What are we looking for Education - Commerce GraduateMust have skill required - Oracle Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

At Davies, we rely on our IT systems to power the solutions that help consumers around the world. We re seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.

Join our Team About this opportunity The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations. You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance. What you will do Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support. Change Introduction impact analysis Support. Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution. Contribute to meeting the SLAs and KPIs as applicable for our customers. Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution. Be part of our shift roaster to cover operational needs. You will bring Degree in Software Engineering or similar. Solid Linux/Unix handling knowledge. Scripting (e.g. Shell, Python, Ansible). Experience in container technologies e.g. Docker/Kubernetes. Knowledge on Grafana, Elastic search is a merit. Able to do standard configurational changes and regular application upgrades using SOP/MOP. Meritorious is Oracle database experience. Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in. ITIL processes knowledge is a merit. Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.) Fluent in spoken and written English. Exceptional communication skills, both written and verbal. Excellent active listening skills. Flexible and adaptable; able to work in ambiguous situations. Problem solving and root cause identification skills. Must be a team player and able to work collaboratively with and through others. Why join Ericsson What happens once you apply Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769781

Join our Team About this opportunity The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations. You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance. What you will do Be responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support. Change Introduction impact analysis Support. Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution. Contribute to meeting the SLAs and KPIs as applicable for our customers. Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution. Be part of our shift roaster to cover operational needs. You will bring Degree in Software Engineering or similar. Solid Linux/Unix handling knowledge. Scripting (e.g. Shell, Python, Ansible). Experience in container technologies e.g. Docker/Kubernetes. Knowledge on Grafana, Elastic search is a merit. Able to do standard configurational changes and regular application upgrades using SOP/MOP. Meritorious is Oracle database experience. Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that have worked in. ITIL processes knowledge is a merit. Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.) Fluent in spoken and written English. Exceptional communication skills, both written and verbal. Excellent active listening skills. Flexible and adaptable; able to work in ambiguous situations. Problem solving and root cause identification skills. Must be a team player and able to work collaboratively with and through others. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 769779

We are seeking a detail-oriented and proactive Service Manager for Wahl India to lead and optimize our nationwide service operations. The ideal candidate will bring strong operational expertise, a customer-first mindset, and the ability to manage multiple stakeholders across a dynamic service environment. This role involves overseeing all aspects of service management, including coordinating with service teams, handling customer complaints and escalations, supporting the team with repairs and warranty processes, ensuring spare parts availability to maintain smooth operations across the service network, and managing the service billing cycle. The role demands strong leadership skills and a deep understanding of service operations to drive customer satisfaction, service excellence, and operational efficiency. The role reports to the Operations Manager-India. Location: Mumbai (Goregaon) Key Responsibilities: Service Operations Management: Oversee the day-to-day operations of the service team, ensuring efficient service delivery to customers. Manage authorized service partners and ensure adherence to service standards. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining a high-quality standard of repairs and service delivery. Team Leadership: Lead, coach, and develop the service team to enhance performance, productivity, and customer service. Manage team schedules, training, and performance evaluations. Service Network Management: Manage and expand the network of service partners, ensuring timely and effective service across all regions. Monitor and evaluate the performance of authorized service centers (ASC). Repair Management: Oversee the technical aspects of service, ensuring that all repairs are completed within specified timelines, with high-quality standards and minimal rework. Inventory Management: Ensure efficient management of service-related spare parts and tools. Monitor inventory levels and coordinate with the logistics team to ensure timely replenishment. Warranty Management: Manage warranty claims and ensure timely documentation and submission to meet company standards. Monitor warranty trends and provide feedback for continuous improvement. CRM and Reporting: Utilize the CRM system to track service jobs, customer interactions, and warranty claims. Generate regular reports on service performance, customer satisfaction, and key service metrics. Cost Control: Implement cost-saving strategies while maintaining service quality. Ensure that service operations stay within budget and identify areas for cost optimization. Process Improvement: Identify and implement process improvements to enhance service delivery and efficiency. Drive initiatives that lead to improved service response time and repair quality. Collaboration with Other Departments: Work closely with the product, logistics, and customer support teams to ensure seamless service execution. Collaborate with the marketing team to address customer feedback and service-related communications. Desired Skills & Qualifications: Masters \/bachelors degree (technical or business preferred) 10+ years of professional experience in managing customer service operations. Industry preference: Consumer durables, appliances, personal care, or grooming tools Strong understanding of after-sales service, customer care, and repair management Excellent leadership, communication, and problem-solving skills Ability to manage complexity, multitask, and deliver under pressure Experience with CRM systems and service operations software Competencies: Ensures Accountability Holding self and others accountable to meet commitments and achieve results. Plans and Aligns Prioritizing work to meet commitments aligned with organizational goals. Manages Complexity Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems. Develops Talent Develop people to meet both their career goals and the organizations goals. Courage Stepping up to address difficult issues, saying what needs to be said.

Job description We are looking for a high-caliber Operations Support Manager to join our Central Operations Team, supporting the implementation, ramp up and enhancement of strategic global initiatives focused on the service of non-Accelleron equipment. In this role, you will contribute to the growth of a strategic service initiative to expand the business with the service of non-Accelleron equipment. and help in drive this service initiative according to the Division Service strategy, the roadmap defined in the Product Market Strategy and the direct alignment with the initiative team leader As Operations Support Manager, you will provide end-to-end operational support to the Global non-Accelleron Team (S43). Your core responsibilities will include defining and maintaining master data standards, Driving supplier collaboration and logistics setup, enhancing systems and supporting process improvements, Managing reporting tools and dashboards, Coaching and enabling the global service network. You will work across functions and collaborate closely with GPOs (Global process owners) to ensure smooth execution of processes, resolve operational challenges, and support digital initiatives including AI and analytics. The path for this role is not always predefined we are looking for someone who can pave the way, think beyond boundaries, make concepts to materialize, and go the extra mile to ensure the success of this initiative. In this position, you will report to the Division Support Manager within the Central Operations Team with strong interaction with the headquarter team. Your responsibilities 1. Forecasting & Supplier Collaboration Analyze demand and prepare forecasts to support strategic procurement of spare parts, for the Accelleron stock to offer high availability of spares to loyal customers Maintain close interaction with suppliers to convert their challenges into streamlined solutions for lean handling of this business Develop and implement global logistic processes with external partners 2. Operational Excellence & Process Optimization Identification of pain areas for non-Accelleron business for local units and align with stakeholders like GPOs/Suppliers/Reporting team to resolve them Act as a consultant to Accelleron operations representatives, using their feedback to drive continuous improvement. Identify improvements in existing tools and processes for non-Accelleron equipment handling; Propose and develop concepts for enhancements and collaborate with the relevant GPOs or stakeholders for smooth implementation. 3. Master Data Management Define structured master data concepts for non-Accelleron spare parts aligned with Equipment maker-specific material patterns and set up in CRM in line with GPOs Validate the new Master data requests against the defined concepts and approve entries in CRM Ensure correct master data usage across the network during quotation creation in CRM. 4. Operations Enhancement Initiatives Support the establishment of a centralized RFQ/Quoting process from local units to suppliers. Support GPOs in enabling CRM scope for non-Accelleron agreements including spare parts pricing and service job options. 5. Digital Tools & AI Enablement Identify reporting and dashboard needs for effective business monitoring of the non-Accelleron services. Develop, manage and maintain existing Excel tools, SharePoint platforms, and Power BI dashboards relevant to this business stream. Support in AI initiatives linked to non-Accelleron business 6. Network Support and Coaching Coach the Accelleron service network regarding operations topics to help them grow the business locally Provide guidance and training to ensure effective implementation and adoption of operational processes and tools across the network. Your background Bachelors degree in Engineering or Business administration 5 years of relevant experience in service operations. Know how in the marine market, turbocharger service sales know how a is plus. Good organizational and project management skills Capable to turn ideas into business Strong communicator and able to work successfully in international and cross-functional teams Knowhow about supply chain and logistics - tax knowhow is a plus Knowhow in SAP HANA, CRM, Power BI, Power Automate and SharePoint Good understanding of global market trends, customers, and strategy Fluent in English. Good business acumen Service oriented mind set - willing to go the extra mile. Job Location : Vadodara Your benefits Attractive compensation & benefits. Employee Assistance Program. Global parental leave program. Flexible working models. We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate

Role Overview: About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Medical, Dental and Vision Coverage Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Title: Incident Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Incident Manager About the Role The Escalation/ Incident Manager will own customer-centric escalations & Major Incidents end-to-end. They are responsible for making sure the appropriate resources from various technical and customer-delivery teams are assigned to an escalation/Major Incident and are efficiently working together under their coordination until the customer situation is de-escalated. The Escalation/ Incident Managers will be part of the Global Incident and Escalation Management team which is part of the Global Customer Support team covering all Skyhigh Security product/platform offerings. This team will be responsible for driving expedited response, overall communication, remedy, resolution, and learnings for our most critical issues/ Incidents . Escalation/ Incident Manager ensures focused technical leadership, effective coordination and communication, and streamlined decision-making during and after the issue/ incident resolution till it s close looped. As Escalation Managers, each team member will be addressing the most pressing situations for our customers, and will hold a central position in solidifying our reputation as the go-to cybersecurity partner for our customers. This role demands proactivity, efficiency, an unwavering dedication to constant refinement, and a passion for customer satisfaction. Escalation/Major Incident Leadership Ownership for driving progress and resolution of customers critical issues and Major Incidents Drive clear intake, scope, priority, exit criteria and end to end process to achieve streamlined escalation resolution Drive global consistency across portfolio and customers Maintain and improve procedures for customer and field personnel for escalation handling Handle direct customer leadership and technical audiences as appropriate Expedite Resolution Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations and Incidents Strong ability to influence and be effective at assigning tasks and responsibilities to successfully achieve all key objectives of the critical account and issues Clear accountability on relevant owners on driving to target Service-Level Objectives (SLO), MTTR and intermediate milestones leading up to it Interlock with Executive Sponsors to help resolve roadblocks in a timely manner Communication and Reporting Effectively communicate critical issue status to executive staff, sales, support, product teams and other invested parties Effective use of dashboards and keen understanding of how to use data to help deliver the outcomes needed and track progress towards SLO Set clear customer expectations and ensure timely updates on troubleshooting and resolution action plans for internal and customer facing communications Risk Management Make informed decisions on elevating urgency and apply relevant focus to solve for a situation with right governance, guardrails and reviews in place A whatever it takes customer-first attitude and a willingness to go the extra mile to foster customer success Demonstrate strong judgment in risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives Retrospective and Preventive Measures (RCA) Retrospectives and Post Mortem to help improve the process/system/product Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems Recognitions and reporting on problem areas which will give insight to the magnitude of the issue through the amount of cases or number of customers impacted or related to these areas Review/Create programs to reduce likelihood of customer and field escalations by proactively mitigating situations and escalation education Key Responsibilities Act as a SPOC for the Customer to provide the status update whenever an ELT Escalation/Major incident (MI) occurs Drive the MI Bridge through involving all relevant Resolver Groups and continue the discussions until the Escalation/Major incident is resolved Inform the key stakeholders on the status of the Escalation/Major incident and after getting the confirmed service restoration. Coordinate with the respective SMEs for speedy resolution Ensure the Escalation/Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact Conduct a thorough analysis and work with internal stakeholders to prepare the Major Incident Report (MIR) for every Major Incident after it is closed. Ensure that all the resolution procedures are updated in the knowledge database and Support/Engineering case repos Conduct a review meeting with relevant members to identify the triggers for the Escalation/Major Incidents , what caused them, and how to prevent such Issues/ Incidents happening in future. Work with internal stakeholders and ensure that the causes for all Major incidents are analyzed in a timely manner and the root cause is identified along with corrective actions. Close loop the escalation/Major Incident with customer Providing the periodical (monthly) reports on the overall status of Escalations and Major Incidents . Key Skills and Competencies 2 - 5 years of experience in driving the service operations Minimum of 2 years of experience in managing Escalation/ Incident Management processes Prefer ITIL Expert, or minimum ITIL Intermediate professional certification Requires good understanding of Network Security products like Firewalls, Web Gateways or End Point network suites Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Must have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Ability to work in flexible schedules as needed Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building and maintaining relationships Planning and organization & working well with Virtual Teams Willing to work in shifts Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Join our dynamic team as a Guest Service Associate - Food & Beverage at our premier establishment in Novotel Visakhapatnam Varun Beach, India. Were looking for a customer-focused professional to deliver exceptional dining experiences to our guests. Provide courteous, efficient, and professional service to guests, adhering to our high standards Rotate flexibly between different sub-departments within the Food & Beverage division as needed Perform opening and closing procedures for assigned work areas Demonstrate thorough knowledge of menu items and make informed recommendations to guests Upsell food and beverage options when appropriate Maintain a clean and organized work environment Monitor operating supplies and minimize waste Handle guest inquiries and complaints professionally, escalating issues when necessary Collaborate with team members to ensure smooth service operations Adapt to changing priorities in a fast-paced environment Service-focused personality with a passion for food and beverage Previous experience in a similar food service role preferred Strong interpersonal and communication skills Excellent problem-solving abilities Basic leadership skills and ability to work effectively in a team Thorough knowledge of food and beverage menu items Ability to thrive in a fast-paced environment Basic math skills for handling transactions and processing payments Physical stamina to stand for extended periods and lift up to 25 pounds Flexibility to work various shifts, including weekends and holidays Commitment to maintaining a professional appearance and adhering to grooming standards

We are seeking a visionary and innovative Executive Chef to lead our culinary team in Visakhapatnam, India. As the Executive Chef, you will be responsible for overseeing all aspects of our food service operations, ensuring the highest standards of quality, creativity, and guest satisfaction. Develop and implement innovative menu concepts that reflect current culinary trends and local flavors Manage and mentor a diverse kitchen team, fostering a collaborative and efficient work environment Ensure compliance with food safety regulations and maintain the highest standards of hygiene and sanitation Oversee inventory management, cost control, and budget planning for the culinary department Collaborate with the Food & Beverage Director to enhance overall dining experiences and drive customer satisfaction Participate in strategic planning and contribute to the long-term success of our food service operations Implement and maintain quality control measures for all food preparation and presentation Engage with guests to gather feedback and continuously improve culinary offerings Stay updated on industry trends and incorporate new techniques and technologies in kitchen operations Organize and oversee special culinary events, promotions, and themed dining experiences Minimum of 5 years of management experience in an accredited restaurant or hotel with multi-outlet operations Culinary degree or equivalent extensive experience in high-level culinary positions Proven track record of menu development, kitchen management, and team leadership Strong knowledge of various cuisines, cooking techniques, and current food trends Excellent understanding of food safety regulations and health department guidelines Demonstrated ability to manage budgets, control costs, and optimize kitchen efficiency Outstanding communication and interpersonal skills, with the ability to lead and motivate a diverse team Proficiency in kitchen management software and inventory control systems Food safety certification (e.g., ServSafe or equivalent) Exceptional organizational skills with a keen eye for detail Ability to work effectively in a fast-paced, high-pressure environment Strong problem-solving skills and the ability to make quick, sound decisions Passion for culinary innovation and commitment to delivering exceptional guest experiences Flexibility to work varying shifts, including weekends and holidays as required

We are seeking a talented and experienced Chef de partie specializing in South Indian cuisine to join our culinary team in Chennai, India. As a key member of our kitchen staff, you will be responsible for overseeing the South Indian section of our kitchen, ensuring the highest quality of food preparation and presentation. Lead and manage the South Indian section of the kitchen, maintaining high standards of food quality and presentation Prepare and cook a variety of South Indian dishes, showcasing regional specialties and innovative techniques Develop and implement new menu items in collaboration with the head chef Train and supervise junior kitchen staff in South Indian cooking techniques and recipes Ensure compliance with food safety and hygiene standards Manage inventory and stock levels for the South Indian section Assist in menu planning and cost control Collaborate with other kitchen sections to ensure smooth service operations Maintain a clean and organized work environment 3-5 years experience as a chef de partie with in-depth knowledge of South Indian cuisine Culinary degree or diploma from a recognised institution Current food safety certification Excellent cooking skills, including knife skills and proficiency in various cooking methods Strong leadership abilities with excellent time management and organisational skills Ability to work efficiently in a fast-paced environment Creativity and passion for developing innovative South Indian dishes Proficiency in inventory management and cost control

Key Responsibilities: Ticket Resolution and Planning: - Manage and resolve tickets related to operations, ensuring timely resolution and follow-up. - Develop and execute efficient planning strategies for task management. Task Planning: - Coordinate and plan tasks across various operations to ensure smooth and effective execution. - Ensure all tasks are appropriately allocated and completed in a timely manner. Ground Coordination : - Oversee ground operations, ensuring that all activities are conducted according to the planned schedules and processes. - Work closely with field teams to ensure efficient ground-level execution. Field Executive Roster Planning: - Plan and manage the roster of field executives, ensuring adequate coverage for all operational requirements. - Monitor field activities and ensure proper allocation of resources to meet operational goals. Movement of Batteries/Assets on Ground: - Coordinate and monitor the movement of batteries/assets on the ground, ensuring they are where needed. - Maintain proper documentation and tracking of assets in transit. Data Management & Reporting : - Maintain accurate records and reports related to operations, ticket resolutions, and asset movements. - Proficiently use Excel and Google Sheets to generate reports, analyze data, and track operational performance. Qualifications: Education: - Graduate in any field. Experience: - 3-5 years of experience in operations management, preferably in a fast-paced environment. - Previous experience in ground coordination and task planning is highly desirable. Skills & Competencies: Proficient in Microsoft Excel and Google Sheets (advanced knowledge preferred). Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams and field staff. Problem-solving skills and attention to detail.

Oversee solar project execution, quality assurance, team leadership, and client management. Lead O&M team, drive preventive maintenance, and build service infrastructure across India to ensure efficient, cost-effective solar system performance Required Candidate profile Minimum 5-10 years in solar industry. Strong in solar systems, project management, team leadership, and client handling. Must handle multiple projects. Solar background is mandatory. Hindi Must.